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Improving Reliability - Alectra's 2024 Capital Plan Construction Highlights

Alectra Improving Reliability map

Aurora

Replacing underground cable new connections, and renewing infrastructure

In 2024, Alectra has major capital projects planned for Aurora, including:

  • $1.3M to replace aging infrastructure including poles, transformers, and switchgear. Modernizing these elements will help minimize disruptions and improve the reliability of Aurora’s energy grid for residential and commercial customers.
  • $3M to replace and rehabilitate underground cables through a process called cable injection. This technology will extend underground cable life, reduce GHG emissions, and help prevent outages. 
  • $2M to connect new customers, accommodating growth and development in Aurora.
Barrie

Replacing underground cable, renewing infrastructure, new connections and upgrading substations

In 2024, Alectra plans to invest in significant capital renewal projects in Barrie, including:

  • $3.6M to replace aging infrastructure including poles, transformers, and switchgear. Modernizing these elements will help minimize disruptions and improve the reliability of Barrie’s energy grid for residential and commercial customers.
  • $3.4M to replace and rehabilitate underground cables through a process called cable injection. This technology will extend underground cable life, reduce GHG emissions, and help prevent outages. 
  • $3.5M to connect new customers accommodating growth and development in Barrie. 
  • $700,000 to modernize substations and deploy new automated devices by replacing outdated controllers with automated switches. Upgrading these substations will expedite restoration efforts in the event of disruptions, further enhancing the resilience of Barrie's grid.
  • $250,000 to deploy net new automated devices enabling swift response to grid disturbances, optimizing performance and minimizing the impact of potential disruptions on the community.
Brampton

Replacing underground cable, renewing infrastructure, new connections and upgrading substations

In 2024, Alectra plans to continue to invest in capital renewal projects across Brampton, including:

  • $9M to replace aging infrastructure including poles, transformers, and switchgear. Modernizing these elements will help minimize disruptions and improve the reliability of Brampton’s energy grid for residential and commercial customers.
  • $1.2M to replace and rehabilitate underground cables through a process called cable injection. This technology will extend underground cable life, reduce GHG emissions, and help prevent outages. 
  • $760,000 to modernize substations and deploy new automated devices by replacing outdated controllers with automated switches. Upgrading these substations will expedite restoration efforts in the event of disruptions, further enhancing the resilience of Brampton’s grid.
  • $12M to connect new customers, accommodating growth and development in Brampton.
  • $1.1M to deploy net new automated devices enabling swift response to grid disturbances, optimizing performance and minimizing the impact of potential disruptions on the community.
Guelph

Replacing underground cable, renewing infrastructure, new connections

In 2024, Alectra plans to continue to deliver work focused on asset renewal and customer-driven work by investing:

  • $3.5M to replace aging infrastructure including poles, transformers, and switchgear. Modernizing these elements will help minimize disruptions and improve the reliability of Guelph’s energy grid for residential and commercial customers.
  • $3.6M to connect new customers, accommodating growth and development in Guelph.
Hamilton

Renewing infrastructure, replacing underground cable, new connections and upgrading substations

In 2024, Alectra plans to invest in significant capital renewal projects in Hamilton, including:

  • $10.4M to replace aging infrastructure including poles, transformers, and switchgear. Modernizing these elements will help minimize disruptions and improve the reliability of Hamilton’s energy grid for residential and commercial customers.
  • $960,000 to replace and rehabilitate underground cables through a process called cable injection. This technology will extend underground cable life, reduce GHG emissions, and help prevent outages. 
  • $3.6M to deploy net new automated devices enabling swift response to grid disturbances, optimizing performance and minimizing the impact of potential disruptions on the community.
  • $1.4M to replace and upgrade substations within Hamilton, aiding in faster restoration efforts in the event of disruptions.
  • $6M to connect new customers, accommodating growth and development in Hamilton.
Markham

Renewing infrastructure, replacing underground cable, new connections and upgrading substations

In 2024, Alectra plans to invest in significant capital renewal projects in Markham, including:

  • $820,000 to replace aging infrastructure including poles, transformers, and switchgear. Modernizing these elements will help minimize disruptions and improve the reliability of Markham’s energy grid for residential and commercial customers.
  • $5.3M to replace and rehabilitate underground cables through a process called cable injection. This technology will extend underground cable life, reduce GHG emissions, and help prevent outages. 
  • $1.2M to replace and upgrade stations within Markham.
  • $240,000 to deploy net new automated devices enabling swift response to grid disturbances, minimizing the impact of potential disruptions on the community.
  • $5.4M to connect new customers, accommodating growth and development in Markham.
Mississauga

Renewing infrastructure, replacing underground cable, new connections and upgrading substations

In 2024, Alectra plans to deliver significant capital renewal projects in Mississauga by investing:

  • $9.1M to replace aging infrastructure including poles, transformers, and switchgear. Modernizing these elements will help minimize disruptions and improve the reliability of Mississauga’s energy grid for residential and commercial customers.
  • $16.1M to replace and rehabilitate underground cables through a process called cable injection. This technology will extend underground cable life, reduce GHG emissions, and help prevent outages. 
  • $1.8M to deploy net new automated devices enabling swift response to grid disturbances, minimizing the impact of potential disruptions on the community.
  • $2.8M to build new substations as well as renew and upgrade existing substations, aiding in faster restoration efforts in the event of disruptions in Mississauga.
  • $13.3M to connect new customers to accommodate Mississauga’s growing community.
Richmond Hill

Renewing infrastructure, replacing underground cable, and new connections

In 2024, Alectra plans to continue to invest in significant capital renewal projects in Richmond Hill, including:

  • $2.8M to replace aging infrastructure including poles, transformers, and switchgear. Modernizing these elements will help minimize disruptions and improve the reliability of Richmond Hill’s energy grid for residential and commercial customers.
  • $1M to replace and rehabilitate underground cables through a process called cable injection. This technology will extend underground cable life, reduce GHG emissions, and help prevent outages. 
  • $223,100 to deploy net new automated devices enabling swift response to grid disturbances, optimizing performance and minimizing the impact of potential disruptions on the community.
  • $2.3M to connect new customers to accommodate Richmond Hill’s growing community.
St. Catharines

Renewing infrastructure, replacing underground cable, and new connections

In 2024, Alectra plans to continue to invest in significant capital renewal projects in St. Catharines, including:

  • $2.2M to replace aging infrastructure including poles, transformers, and switchgear. Modernizing these elements will help minimize disruptions and improve the reliability of St. Catharine’s energy grid for residential and commercial customers.
  • $1.8M to deploy net new automated devices enabling swift response to grid disturbances, optimizing performance and minimizing the impact of potential disruptions on the community.
  • $500,000 to replace and rehabilitate underground cables through a process called cable injection. This technology will extend underground cable life, reduce GHG emissions, and help prevent outages. 
  • $3.4M to connect new customers to accommodate St. Catharine’s growing community.
Vaughan

Renewing infrastructure, replacing underground cable, new connections and upgrading substations

In 2024, Alectra plans to continue to invest in significant capital renewal projects in Vaughan, including:

  • $7.5M to replace aging infrastructure including poles, transformers, and switchgear. Modernizing these elements will help minimize disruptions and improve the reliability of Vaughan’s energy grid for residential and commercial customers.
  • $800,000 to deploy net new automated devices enabling swift response to grid disturbances, optimizing performance and minimizing the impact of potential disruptions on the community.
  • $6.1M to connect new customers to accommodate Vaughan’s growing community.
  • $6M to build new substation in Vaughan 
  • $1.3M upgrades to communications infrastructure. 
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High call volumes due to Canada Post strike

Due to higher than normal call volumes, Customer Service wait times are longer than usual. For faster service, we recommend using My Alectra to get your account balance and due date.

Why use My Alectra?

  • Access your account information 24/7
  • View your account balance, payment history, and bills
  • Sign up for ebilling to avoid missing payments and late charges

How to sign up for ebilling:

  1. Opt in to paperless billing when you register for My Alectra. You'll need your account number, name as it appears on your bill, and the phone number associated with your account. Contact Customer Care at 1-833-ALECTRA (1-833-253-2872) if you need assistance.
  2. Already registered? Log in to My Alectra. Go to Account > Account Information, and click Enrol under Paperless Billing.

You'll receive an email notification when your next bill is ready to view securely online.

Quick Tip: Get your account balance quickly and easily:

Use our self-serve options when you call 1-833-ALECTRA. Simply press 2, then 1, and follow the prompts to enter your account number and street number. No need to wait on hold. You'll hear the amount and date of your last payment, the current bill amount, and the due date. If you made a payment today, your balance will be updated within 48-72 hours.

Follow these steps to log in to My Alectra:

  1. Recover your username: Click the "forgot username" link on the My Alectra login page and enter the email address you used to register. You'll receive an email from NoReply@AlectraUtilities.com with instructions.
  2. Reset your password: Click the "forgot password" link on the My Alectra login page and enter the username you received in Step 1. You'll receive an email with instructions to reset your password. Use your username and new password to log in.

Need Additional Support? Complete our online form for help with billing, account balance inquiries, proof of payment submissions, and more.

Take Control of Your Account Today: Log in to My Alectra or call us at 1-833-ALECTRA to get started.

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