Improving Reliability - Alectra's 2022 Capital Plan Construction Highlights

2022 Capital Plan Map

Aurora

Replacing poles and underground cable

In 2022, Alectra has major capital projects planned for Aurora, including:

  • Multi-year cable replacement projects at an investment of $9.5 million, replacing deteriorating underground cable to improve reliability for approximately 220 residential and commercial customers.
  • Pole replacements at Centre Street to improve reliability for approximately 57 customers.
Barrie

Replacing underground cable and extending feeder line

In 2022, Alectra plans to invest in significant capital renewal projects in Barrie, including:

  • $3.0 million to rehabilitate underground cable at Sunnidale Road and Anne Street North, reducing outage impacts for 3,550 customers.
  • $2.3 million to upgrade feeder lines and metering for Barrie Transformer Station, increasing electricity supply for 7,500 customers.
Bradford West Gwillimbury

Replacing pole infrastructure

In 2022, Alectra plans to deliver capital renewal projects in Bradford West Gwillimbury, including:

  • Pole renewals at John Street East and Nelson Street to improve reliability for approximately 51 customers.
Brampton

Replacing underground cable

In 2022, Alectra plans to continue to invest in capital renewal projects across Brampton, including:

  • $1.1 million to continue rehabilitating underground cable, reducing outage impacts for 1,100 customers.
  • $0.4 million to rehabilitate underground cable at Bovaird Drive East, Dixie Road, Queen Street East, and Hwy 410, reducing outage impacts for 2,800 customers.
Guelph

Renewing infrastructure and extending feeder line

In 2022, Alectra plans to continue to deliver work focused on asset renewal and customer-driven work by investing:

  • $284,000 to renew switchgear equipment in the southwest area of the city.
  • $164,000 to construct new feeder line at Arlen Municipal Transformer Station.
Hamilton

Replacing underground cable and extending feeder line

In 2022, Alectra plans to deliver significant capital renewal projects in Hamilton by investing:

  • $3 million to renew and replace underground cable on Millen, Barton and Fruitland, reducing outage impacts for 1,065 customers.
  • $2.3 million to replace underground cable on Stonechurch Road West and Garth Street, reducing outage impacts for 1,700 customers.
  • $5.2 million to construct two new feeder lines from Horning Transformer Station to provide capacity relief to the south- mountain area, increasing the electricity supply for 4,097 customers.
Markham

Replacing underground cable

Commercial and industrial customers in Markham are impacted by deteriorating underground cable issues.

In 2022, Alectra plans to invest in significant capital renewal projects in Markham, including:

  • $4.0 million to rehabilitate underground cable at Steeles Avenue East and McCowan Road, reducing outage impacts for 4,500 customers.
  • $1.4 million to rehabilitate underground cable at Highway 7, McCowan Road, 14th Avenue, and Old Kennedy Road, reducing outage impacts for 76 customers.
Mississauga

Replacing underground cable

In 2022, Alectra plans to deliver significant capital renewal projects in Mississauga by investing:

  • $1.6 million to replace underground cable replacement at Burnhamthorpe Road and Mississauga Road, reducing outage impacts for 717 customers.
  • $2.4 million to replace underground cable at Montevideo Road and Treviso Court, reducing outage impacts for 825 customers.
  • $1.5 million to replace underground cable at Millcreek Drive and Erin Mills Parkway, reducing outage impacts for 713 customers.
St. Catharines

Replacing underground cable and extending feeder line

In 2022, Alectra plans to continue to invest in significant capital renewal projects in St. Catharines, including:

  • $1.4 million to replace underground cable on Welland Road, Bunting Road, Carlton Street, and Cushman Road, reducing outage impacts for approximately 60 customers.
  • $1.6 million to extend new feeder line into the downtown core, providing contingency capacity for 703 customers.
Vaughan

Replacing underground cable

In 2022, Alectra plans to continue to invest in significant capital renewal projects in Vaughan, including:

  • $1.3 million to rehabilitate underground cable at Major Mackenzie Drive West, Keele Street, Rutherford Road, and Jane Street, reducing outage impacts for 1,300 customers.
  • $1.7 million to rehabilitate underground cable at Langstaff Road and Weston Road, reducing outage impacts for 5,800 customers.
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High call volumes due to Canada Post strike

Due to higher than normal call volumes, Customer Service wait times are longer than usual. For faster service, we recommend using My Alectra to get your account balance and due date.

Why use My Alectra?

  • Access your account information 24/7
  • View your account balance, payment history, and bills
  • Sign up for ebilling to avoid missing payments and late charges

How to sign up for ebilling:

  1. Opt in to paperless billing when you register for My Alectra. You'll need your account number, name as it appears on your bill, and the phone number associated with your account. Contact Customer Care at 1-833-ALECTRA (1-833-253-2872) if you need assistance.
  2. Already registered? Log in to My Alectra. Go to Account > Account Information, and click Enrol under Paperless Billing.

You'll receive an email notification when your next bill is ready to view securely online.

Quick Tip: Get your account balance quickly and easily:

Use our self-serve options when you call 1-833-ALECTRA. Simply press 2, then 1, and follow the prompts to enter your account number and street number. No need to wait on hold. You'll hear the amount and date of your last payment, the current bill amount, and the due date. If you made a payment today, your balance will be updated within 48-72 hours.

Follow these steps to log in to My Alectra:

  1. Recover your username: Click the "forgot username" link on the My Alectra login page and enter the email address you used to register. You'll receive an email from NoReply@AlectraUtilities.com with instructions.
  2. Reset your password: Click the "forgot password" link on the My Alectra login page and enter the username you received in Step 1. You'll receive an email with instructions to reset your password. Use your username and new password to log in.

Need Additional Support? Complete our online form for help with billing, account balance inquiries, proof of payment submissions, and more.

Take Control of Your Account Today: Log in to My Alectra or call us at 1-833-ALECTRA to get started.

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