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Water Saving Tips and Information

Are you experiencing higher than normal water bills? The information and tips below can help you figure out why.

Common Causes of High-Water Bills

Typical home water use 

The chart below shows you the typical water usage of various household items.

Item

Water Usage

Toilet

11 litres / 0.011 m3 per flush 

Shower

15 litres / 0.015 m3 per minute

Tub/bath

113 litres / 0.113 m3 per fill

Dishwasher

52 litres / 0.052 m3 per load

Clothes washer

189 litres / 0.189 m3 per load

Garden hose

1,362 litres / 1.362 m3 per hour

Pool (14’ X 28’ / 5.5 ft. deep)

56,781 litres / 56.781 m3 per fill

Common causes of high-water use

The chart below can help you identify household items that may make your bills higher.  

Item

Water Usage

Toilet (overflow tube leak)

Up to 15,352 litres / 15.352 m3 per day

Toilet (flush valve leak)

Up to 15,352 litres / 15.352 m3 per day

Faucet dripping

Up to 1,533 litres / 1.533 m3 per day

Lawn/garden hose

Up to 1,362 litres / 1.362 m3 per hour

Houseguests

Dependent on number of guests

How to Detect Water Leaks

Tip Image

Leaks are wasteful and expensive. Regularly checking taps, pipes and fittings around your property could save water and money. Get professional help whenever you notice a significant change in your water bills. 

Four steps to detect water leaks

  1. Plan a day when you will not use water overnight: no washing machines, dishwashers, sprinklers, or flushing any toilets for the entire night.  
  2. Read and write or type out the numbers on your water meter. For help, please click How to Read Your Water Meter below.
  3. Sleep tight, and don’t flush or use water.  
  4. Wake up and read your water meter. Bring the numbers you wrote or typed out with you. If the numbers changed overnight without any water use, there’s a leak.

Five steps to detect toilet leaks

Toilet leaks may be easy to repair but are hard to detect. Often toilet leaks are silent, making them hard to notice. If there is an increase in your water consumption, you might have a toilet leak. Here’s how you can find out if you have a toilet leak:  

  1. Remove the tank lid of the toilet.  
  2. Drop five drops of food colouring in the toilet tank. If you do not have food colouring, use Worcestershire sauce or any very dark sauce.  
  3. Replace the toilet lid and wait 30 minutes.  
  4. Look closely around your toilet bowl. If the water is clear, then there is no leak. If the water has changed colour, there’s a leak.  
  5. Repeat these steps with all the toilets in your house.  

How to Read Your Water Meter

Water Meter Read

  • The odometer labelled on the picture measures the water you use in cubic metres, and one cubic metre equals 1,000 litres. 
  • The small triangle in the centre of the face is a Low-Flow indicator. It turns when even a  small amount of water passes through the meter.  
    • To detect a leak, turn off everything in your house that uses water. The low-flow indicator should no longer be moving. If it moves, you might have a leak. 
  • The sweep hand on your meter shows the last number that the odometer will read.  
How to Turn Off Your Water Valve

If you need to temporarily turn off your water supply, follow the following steps: 

  1. Look for the water control valve inside your home. It is between the water meter and the floor and is most likely in your basement.  
  2. Turn the valve clockwise (to the right) to shut off your water. 
  3. If it is a lever, you still have to turn it clockwise (or the direction that the off-arrow points to). 

General water valve information

The water control valve is the property of the homeowner. You should try to keep it in good operating condition. If you think the valve is not working correctly, you should have it repaired or replaced. Look up “plumbing supplies and services” listings in the Yellow Pages phone book or online. 

Going Away? Here’s What You Need to Know

Are you leaving your home or office for a long time? If you are, you may want to consider shutting off the water. If your house or office uses water for heating, you cannot shut it off even if you are not there. 

If plumbing problems happen while you’re away, these simple steps could protect your property from the damage and costs water leak cause: 

  1. Close the shut-off valve. Please click How to Turn Off Your Water Valve above for more details. 
  2. Let the water run for all your faucets, showers, or tubs to relieve pressure in the lines. 
  3. If there is no shut-off valve, close the water supply to toilets, sinks, tubs, and washing machines often have individual shut-off valves that look like knobs. 

Paying your water bills while you’re away

Visit our How to Pay My Bill page for more information about how you can arrange for your bills to be paid. Consider signing up for ebilling if you want to travel without the fear of being late on your payments (and if you want to save some trees).

Visit Your Municipality’s Website for More Information and Tips

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High call volumes due to Canada Post strike

Due to higher than normal call volumes, Customer Service wait times are longer than usual. For faster service, we recommend using My Alectra to get your account balance and due date.

Why use My Alectra?

  • Access your account information 24/7
  • View your account balance, payment history, and bills
  • Sign up for ebilling to avoid missing payments and late charges

How to sign up for ebilling:

  1. Opt in to paperless billing when you register for My Alectra. You'll need your account number, name as it appears on your bill, and the phone number associated with your account. Contact Customer Care at 1-833-ALECTRA (1-833-253-2872) if you need assistance.
  2. Already registered? Log in to My Alectra. Go to Account > Account Information, and click Enrol under Paperless Billing.

You'll receive an email notification when your next bill is ready to view securely online.

Quick Tip: Get your account balance quickly and easily:

Use our self-serve options when you call 1-833-ALECTRA. Simply press 2, then 1, and follow the prompts to enter your account number and street number. No need to wait on hold. You'll hear the amount and date of your last payment, the current bill amount, and the due date. If you made a payment today, your balance will be updated within 48-72 hours.

Follow these steps to log in to My Alectra:

  1. Recover your username: Click the "forgot username" link on the My Alectra login page and enter the email address you used to register. You'll receive an email from NoReply@AlectraUtilities.com with instructions.
  2. Reset your password: Click the "forgot password" link on the My Alectra login page and enter the username you received in Step 1. You'll receive an email with instructions to reset your password. Use your username and new password to log in.

Need Additional Support? Complete our online form for help with billing, account balance inquiries, proof of payment submissions, and more.

Take Control of Your Account Today: Log in to My Alectra or call us at 1-833-ALECTRA to get started.

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