Where is your property located?

Your location is required in order to give you accurate and relevant information. Please select your location from the list below. 
You can change your location any time by clicking the My Location button at the bottom of any web page.

Unregistered Easements

Unregistered Easements Requests

To obtain information regarding unregistered easements within the Alectra Utilities territory, mail the following to the address below: 

  • Inquiry letter must include PIN, the municipal address (if available) and any additional information such as survey map(s), etc.  
  • Cheque payable to Alectra Utilities Corporation in the amount of $16.95 (HST inclusive) per PIN
  • No payment is required for inquiries within Guelph or Rockwood service area

Easement Compliance Requests

To obtain easement compliance response, please include inquiry letter, mail the following to the address below: 

  • Inquiry letter including PIN and a copy of the registered instrument(s)
  • Cheque payable to Alectra Utilities Corporation in the amount of $16.95 (HST inclusive) per PIN
  • No payment is required for inquiries within Guelph or Rockwood service area

Mail to:

Agreement Law Clerk
Alectra Utilities Corporation
200 Kennedy Road South
Brampton, ON
L6W 4V2

Frequently Asked Questions

Which communities are included within Alectra Utilities service territory?

Please note that Alectra Utilities can only provide responses to properties within our service territory.  The following is a list of Alectra Utilities service communities: 

  • Alliston 
  • Aurora
  • Barrie 
  • Beeton 
  • Bradford West Gwillimbury
  • Brampton 
  • Guelph
  • Hamilton 
  • Markham 
  • Mississauga
  • Penetanguishene
  • Richmond Hill
  • Rockwood
  • St. Catharines
  • Thornton
  • Tottenham 
  • Vaughan 
     

 

How do I find my local electricity distribution company?

For a list of service areas and electricity utilities operating in Ontario, please visit the IESO website.

How do I submit a request for an arrears certificate?

A separate request is required for an arrears certificate. Arrears certificate requests/payments that are mailed along with an unregistered easement request will lead to a delay.

Alectra logo

High call volumes due to Canada Post strike

Due to higher than normal call volumes, Customer Service wait times are longer than usual. For faster service, we recommend using My Alectra to get your account balance and due date.

Why use My Alectra?

  • Access your account information 24/7
  • View your account balance, payment history, and bills
  • Sign up for ebilling to avoid missing payments and late charges

How to sign up for ebilling:

  1. Opt in to paperless billing when you register for My Alectra. You'll need your account number, name as it appears on your bill, and the phone number associated with your account. Contact Customer Care at 1-833-ALECTRA (1-833-253-2872) if you need assistance.
  2. Already registered? Log in to My Alectra. Go to Account > Account Information, and click Enrol under Paperless Billing.

You'll receive an email notification when your next bill is ready to view securely online.

Quick Tip: Get your account balance quickly and easily:

Use our self-serve options when you call 1-833-ALECTRA. Simply press 2, then 1, and follow the prompts to enter your account number and street number. No need to wait on hold. You'll hear the amount and date of your last payment, the current bill amount, and the due date. If you made a payment today, your balance will be updated within 48-72 hours.

Follow these steps to log in to My Alectra:

  1. Recover your username: Click the "forgot username" link on the My Alectra login page and enter the email address you used to register. You'll receive an email from NoReply@AlectraUtilities.com with instructions.
  2. Reset your password: Click the "forgot password" link on the My Alectra login page and enter the username you received in Step 1. You'll receive an email with instructions to reset your password. Use your username and new password to log in.

Need Additional Support? Complete our online form for help with billing, account balance inquiries, proof of payment submissions, and more.

Take Control of Your Account Today: Log in to My Alectra or call us at 1-833-ALECTRA to get started.

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