Alectra Utilities' rates and services are regulated by the Ontario Energy Board, an independent provincial government agency. We operate under Electricity Distribution Licence ED-2016- 0360 to distribute electricity to customers within our licensed service area, which generally includes Alliston, Aurora, Barrie, Beeton, Bradford West Gwillimbury, Brampton, Guelph, Hamilton, Markham, Mississauga, Penetanguishene, Richmond Hill, Rockwood, St. Catharines, Thornton, Tottenham and Vaughan.
Scorecard
In accordance with regulatory policy, Alectra Utilities is providing its 2023 scorecard to customers by posting it on our website. Click here to see how we're doing.
The scorecard is accompanied by management discussion and analysis that explains the scorecard results. These measures will give valuable insight into how well Alectra Utilities is performing each year relative to measures determined by the Ontario Energy Board.
Assurance of Voluntary Compliance
As the second largest electricity distributor in Ontario, we actively participate in various industry consultations, including Ontario Energy Board proceedings, consultations with Electricity Distributors Association, Coalition of Large Distributors, Independent Electricity System Operator and other industry stakeholders.