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Your location is required in order to give you accurate and relevant information. Please select your location from the list below. 
You can change your location any time by clicking the My Location button at the bottom of any web page.

Paperless Billing

Experience the benefits of paperless billing

When you sign up for paperless billing, you will receive your Alectra Utilities statement quickly, easily, and securely online.

Why ebilling:

  • The same look as a paper bill, but more secure
  • Anytime-access, with all your bills online in one place
  • Instant email or text reminder when your statement is ready to view

Plus,

  • Easily download a copy of your bill
  • Better for the environment than paper mail
  • Safe, convenient, contactless

Switching to ebilling is quick and easy

Login or Register for My Alectra and select Paperless Billing. Your next bill will be paperless. 

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Thank you for going paperless and helping us support Feed Ontario

We’d like to thank everyone who turned their paper bills into nutritious food for families in need. By switching to ebilling, you helped us reach our goal of donating another 100,000 healthy meals to Feed Ontario at a time when food banks are facing record demand, as reported by the Toronto Star.

More contactless convenience

  • In My Alectra, you can register for Pre-authorized Payments to give you the peace of mind of knowing that your payment will be made on time.
  • And make budgeting simpler. Sign up for Alectra's Equal Payment Plan to balance your energy costs throughout the year.
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High call volumes due to Canada Post strike

Due to higher than normal call volumes, Customer Service wait times are longer than usual. For faster service, we recommend using My Alectra to get your account balance and due date.

Why use My Alectra?

  • Access your account information 24/7
  • View your account balance, payment history, and bills
  • Sign up for ebilling to avoid missing payments and late charges

How to sign up for ebilling:

  1. Opt in to paperless billing when you register for My Alectra. You'll need your account number, name as it appears on your bill, and the phone number associated with your account. Contact Customer Care at 1-833-ALECTRA (1-833-253-2872) if you need assistance.
  2. Already registered? Log in to My Alectra. Go to Account > Account Information, and click Enrol under Paperless Billing.

You'll receive an email notification when your next bill is ready to view securely online.

Quick Tip: Get your account balance quickly and easily:

Use our self-serve options when you call 1-833-ALECTRA. Simply press 2, then 1, and follow the prompts to enter your account number and street number. No need to wait on hold. You'll hear the amount and date of your last payment, the current bill amount, and the due date. If you made a payment today, your balance will be updated within 48-72 hours.

Follow these steps to log in to My Alectra:

  1. Recover your username: Click the "forgot username" link on the My Alectra login page and enter the email address you used to register. You'll receive an email from NoReply@AlectraUtilities.com with instructions.
  2. Reset your password: Click the "forgot password" link on the My Alectra login page and enter the username you received in Step 1. You'll receive an email with instructions to reset your password. Use your username and new password to log in.

Need Additional Support? Complete our online form for help with billing, account balance inquiries, proof of payment submissions, and more.

Take Control of Your Account Today: Log in to My Alectra or call us at 1-833-ALECTRA to get started.

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