Electric Vehicles

Many Canadians are enjoying the benefits of driving electric vehicles (EVs). EVs are less expensive to operate and maintain than gas vehicles, are better for the environment, and now have faster charging speeds and increased driving ranges. With a network of public charging stations in Ontario and across the country, you can rest assured that you’ll always reach your destination. 

If you have an EV or are thinking about buying one, here are some tips on electricity pricing, EV purchase incentives and rebates, how to charge your EV at home, and other frequently asked questions.

Ultra-Low Overnight (ULO) Pricing

If you have an electric vehicle that you charge at home overnight, the Ultra-Low Overnight rate option may be of interest to you, because you’ll be able to take advantage of the very low-priced overnight period. 

The ULO price plan offers a new option to residential and small business customers in addition to the Time-of-Use and Tiered price plans. ULO has four price periods, one of which is a very low-priced overnight period between 11:00 p.m. to 7:00 a.m. every day. ULO price periods are the same all year round.

Current Ultra-Low Overnight Pricing

November 01, 2024 - October 31, 2025

ULO On-Peak
28.4 ¢/kWh
ULO Mid-Peak
12.2 ¢/kWh
ULO Off-Peak
7.6 ¢/kWh
ULO Ultra-Low Overnight
2.8 ¢/kWh
Weekday

(ALL YEAR)

Weekday Ultra Low Overnight Pricing Bar Chart by Ontario Electricity Board
Weekend & Statutory Holidays

(ALL YEAR)

Weekend Ultra Low Overnight Pricing Bar Chart by Ontario Electricity Board

The best rate plan for you depends on your electricity consumption patterns. Don’t worry – there is no requirement or deadline to choose, and you can change rate plans at any time. To learn more about the ULO rate option and how to choose the electricity price plan that's right for you, visit Choose My Rate Option.

Buying an EV

Here are a few purchase incentives and rebates that may benefit you. We’ll keep this section updated as other incentives become available.

Federal Incentives 

You can qualify for up to $5,000 towards the purchase of a fully electric or plug-in hybrid electric vehicle. The incentive will be applied at the point-of-sale by the dealership. It will appear directly on the bill of sale or lease agreement of eligible zero emission vehicles on, or after, the eligibility date. 

Eligibility: Battery-electric, hydrogen fuel cell, and longer-range plug-in hybrid vehicles are eligible for up to $5,000, but shorter-range vehicles with range under 50 km (such as some plug-in hybrids) are eligible for up to $2,500. 

For more information, please visit: Government of Canada – Zero Emission Vehicles

Want to know more about different EV types? Visit: Electric Vehicle Technology & Types

Company Incentives 

Check with the Human Resources team at your place of employment. Some employers offer EV benefits such as workplace charging or preferred pricing at automotive dealerships that offer electric vehicles.

Charging an EV

For more information on types of chargers, how to charge your EV at home and other charging considerations, visit Electric Vehicle Charging 101

For information about installing an EV charger at your home or business, or to make a service request, please read the Electric Vehicle (EV) Connections section of the Make a Service Request page. 

If you live in a single-family home 

A Level 2 EV charger can add significant electrical load (generally, 40 amps) to your home. Having a garage or private driveway is the easiest way to enable your at-home charger installation, since having an interior/external wall next to where you park your EV is ideal. You’ll need a professional electrician to install a Level 2 charger. 

To find a list of licensed electrical contractors in your area, use this handy tool provided by the Electrical Safety Authority at findacontractor.esasafe.com.

If your electrical contractor determines that you need to upgrade your electrical service to accommodate a Level 2 EV charger, please follow the steps in the Service Upgrades section of the Make a Service Request page to submit your request to Alectra Utilities.

If you live in an apartment or condo 

Charging requirements will vary from building to building based on the building policies and infrastructure. Alectra Utilities encourages prospective EV owners to work with their condo corporation or building manager to identify solutions to meet their EV charging needs before purchasing the EV. Provincial regulations provide a process for both owners and condominium corporations seeking to install EV charging stations, but it is the responsibility of each condo corporation to implement this process.

Family charging an electric vehicle

Frequently Asked Questions

Does Alectra offer a special rate for EV charging?

If you have an electric vehicle that you charge at home overnight, the Ultra-Low Overnight price plan may be best for you, because you’ll be able to take advantage of the very low-priced overnight period. 

ULO pricing is based on the day of the week and time of day electricity is used, but with an ultra-low overnight rate that encourages shifting high electricity-usage activities to the lower overnight demand periods.

How do I sign up for the ULO price plan?

Visit Choose My Rate Option to help you make an informed choice about which electricity price plan is right for you and to submit a rate option selection form.

How does ULO benefit EV drivers and the grid?

The Ultra-Low Overnight price plan has four price periods, including the ultra-low overnight period between 11:00 p.m. to 7:00 a.m. every day, when demand for electricity is lowest on average, and a higher on-peak price for consumption between 4:00 p.m. to 9:00 p.m. on weekdays, when demand is usually higher. The ULO price periods are the same all year round. 

ULO benefits customers who are electric vehicle owners who can charge at home overnight, and others who can shift their general electricity use to overnight periods. It also helps our distribution system by reducing strain on the grid at peak times, such as during heat waves or cold snaps.

How can I find a public charger when I am on long road trips?

Across Canada, there are close to 20,000 public charging stations, many of which are Level 3 fast-chargers. To find an available public charging station in your city, other cities or along your route, you can visit: 

What benefits do I get with a Green Vehicle license plate in Ontario?

Your Green Vehicle license plate is a sign of your commitment to a cleaner Ontario. Vehicles with these plates have ongoing access to High Occupancy Vehicle (HOV) lanes and no-cost access to High Occupancy Toll (HOT) lanes on Ontario’s 400-series highways and the Queen Elizabeth Way (QEW), even if there is only one person in the car. HOV lanes are otherwise reserved for single-occupant vehicles with a permit or vehicles carrying two or more people. 

To check if your EV qualifies for a Green Vehicle license plate, please visit Ontario – Get a green license plate.

How do I have an EV charger installed at my home? How do I know if I need a service upgrade from Alectra?

For most residential services, a 200-amp service will adequately supply the requirement of an electric vehicle charger. It is recommended that you contact a qualified electrical contractor to confirm your requirements. If your electrical contractor determines that you need to upgrade your electrical service to accommodate a Level 2 EV charger, please follow the steps in the Service Upgrades section of the Make a Service Request page to submit your request to Alectra Utilities.

To find a list of licensed electrical contractors in your area, use the ESA’s contractor locator tool.

Contact Alectra

EV@AlectraUtilities.com

If you drive an EV and would like to share your EV driving experience, share your story with us.

Alectra logo

High call volumes due to Canada Post strike

Due to higher than normal call volumes, Customer Service wait times are longer than usual. For faster service, we recommend using My Alectra to get your account balance and due date.

Why use My Alectra?

  • Access your account information 24/7
  • View your account balance, payment history, and bills
  • Sign up for ebilling to avoid missing payments and late charges

How to sign up for ebilling:

  1. Opt in to paperless billing when you register for My Alectra. You'll need your account number, name as it appears on your bill, and the phone number associated with your account. Contact Customer Care at 1-833-ALECTRA (1-833-253-2872) if you need assistance.
  2. Already registered? Log in to My Alectra. Go to Account > Account Information, and click Enrol under Paperless Billing.

You'll receive an email notification when your next bill is ready to view securely online.

Quick Tip: Get your account balance quickly and easily:

Use our self-serve options when you call 1-833-ALECTRA. Simply press 2, then 1, and follow the prompts to enter your account number and street number. No need to wait on hold. You'll hear the amount and date of your last payment, the current bill amount, and the due date. If you made a payment today, your balance will be updated within 48-72 hours.

Follow these steps to log in to My Alectra:

  1. Recover your username: Click the "forgot username" link on the My Alectra login page and enter the email address you used to register. You'll receive an email from NoReply@AlectraUtilities.com with instructions.
  2. Reset your password: Click the "forgot password" link on the My Alectra login page and enter the username you received in Step 1. You'll receive an email with instructions to reset your password. Use your username and new password to log in.

Need Additional Support? Complete our online form for help with billing, account balance inquiries, proof of payment submissions, and more.

Take Control of Your Account Today: Log in to My Alectra or call us at 1-833-ALECTRA to get started.

Is your location?