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Alectra Utilities' 2025 IRM Application and 2023 Scorecard are now available. Learn more.

Improving Reliability

Each year, Alectra invests nearly $300 million in capital improvements – that’s approximately $1 million per day to renew aging equipment and install new infrastructure to handle growing demand.

Learn about our annual plans

Your voice matters!

Did you receive a survey invite from Alectra Utilities? We encourage you to participate in the survey and have your say. Your feedback will impact the services you receive and bills you pay from 2027 to 2031.

Learn More

Back on track, together

Overdue bills? You're not alone. Even if you’re behind on bills, we can help you access support programs or make a payment arrangement and avoid late payment charges. Let’s get back on track, together.

Learn More

Current TOU Rates

November 01, 2024 - April 30, 2025

TOU On-Peak
15.8 ¢/kWh
TOU Mid-Peak
12.2 ¢/kWh
TOU Off-Peak
7.6 ¢/kWh
Weekday
Winter

(November 1 - April 30)

TOU Winter Chart
Weekend &
Statutory Holidays

(ALL YEAR)

OEB Residential Weekend Summer Time-of-Use Pricing Chart

Learn more about your Rate Options or click to learn more about Time-of-Use Pricing.

Current Tiered Rates

November 01, 2024 - April 30, 2025

Tier 1
9.3 ¢/kWh
Tier 2
11.0 ¢/kWh
Residential
Winter

(November 1 - April 30)

Tiered Winter Chart
Small
Business

(ALL YEAR)

FPO

Learn more about your Rate Options or click to learn more about Tiered Pricing.

Current ULO Rates

November 01, 2024 - October 31, 2025

ULO On-Peak
28.4 ¢/kWh
ULO Mid-Peak
12.2 ¢/kWh
ULO Off-Peak
7.6 ¢/kWh
ULO Ultra-Low Overnight
2.8 ¢/kWh
Weekday

(ALL YEAR)

FPO
Weekend &
Statutory Holidays

(ALL YEAR)

FPO

Learn more about your Rate Options or click to learn more about Ultra-Low Overnight Pricing.

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High call volumes due to Canada Post strike

Due to higher than normal call volumes, Customer Service wait times are longer than usual. For faster service, we recommend using My Alectra to get your account balance and due date.

Why use My Alectra?

  • Access your account information 24/7
  • View your account balance, payment history, and bills
  • Sign up for ebilling to avoid missing payments and late charges

How to sign up for ebilling:

  1. Opt in to paperless billing when you register for My Alectra. You'll need your account number, name as it appears on your bill, and the phone number associated with your account. Contact Customer Care at 1-833-ALECTRA (1-833-253-2872) if you need assistance.
  2. Already registered? Log in to My Alectra. Go to Account > Account Information, and click Enrol under Paperless Billing.

You'll receive an email notification when your next bill is ready to view securely online.

Quick Tip: Get your account balance quickly and easily:

Use our self-serve options when you call 1-833-ALECTRA. Simply press 2, then 1, and follow the prompts to enter your account number and street number. No need to wait on hold. You'll hear the amount and date of your last payment, the current bill amount, and the due date. If you made a payment today, your balance will be updated within 48-72 hours.

Follow these steps to log in to My Alectra:

  1. Recover your username: Click the "forgot username" link on the My Alectra login page and enter the email address you used to register. You'll receive an email from NoReply@AlectraUtilities.com with instructions.
  2. Reset your password: Click the "forgot password" link on the My Alectra login page and enter the username you received in Step 1. You'll receive an email with instructions to reset your password. Use your username and new password to log in.

Need Additional Support? Complete our online form for help with billing, account balance inquiries, proof of payment submissions, and more.

Take Control of Your Account Today: Log in to My Alectra or call us at 1-833-ALECTRA to get started.

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