Tiered Pricing

About Tiered Pricing

With Tiered Pricing, you can use a certain amount of electricity each month at a lower price. Once that limit (threshold) is exceeded, a higher price applies.

  • The monthly Tier threshold for residential customers changes twice a year: 600 kWh during the summer period (May 1 to October 31); 1,000 kWh during the winter period (November 1 to April 30).
  • The monthly Tier threshold for small business customers is 750 kWh all year round.

Tiered pricing rates are set by the Ontario Energy Board.

  • For Time-of-Use Pricing, Tiered Pricing, and Ultra-Low Overnight Pricing, Alectra Utilities passes this cost through to you, without mark-up, and pays it directly to our suppliers.
  • Customers who have signed a contract with an energy retailer pay the price stated in their contract plus the Global Adjustment.

Current Tiered Rates

November 01, 2024 - April 30, 2025

Tier 1
9.3 ¢/kWh
Tier 2
11.0 ¢/kWh
Residential Winter

(November 1 - April 30)

Tiered Residential
Small Business

(ALL YEAR)

Tiered Pricing Small Business Summer Bar Chart
Tip Image

Residential and Small Business customers can choose from three pricing options: Time-of-Use Pricing, Tiered Pricing, or Ultra-Low Overnight Pricing.

You can find more information on how to Choose My Rate Option to help you make an informed choice about which electricity price plan is right for you.

Tiered Pricing – November 1, 2024 – April 30, 2025

Season

Usage

Price

Applies To

Winter

Up to 1,000 kWh per month

$0.093 per kWh

Residential accounts

More than 1,000 kWh per month

$0.11 per kWh

Residential accounts

All Seasons

Up to 750 kWh per month

$0.093 per kWh

Non-residential accounts

More than 750 kWh per month

$0.11 per kWh

Non-residential accounts

Tiered Pricing - May 1, 2024 – October 31, 2024

Season

Usage

Price

Applies To

Summer

Up to 600 kWh per month

$0.103 per kWh

Residential accounts

More than 600 kWh per month

$0.125 per kWh

Residential accounts

All Seasons

Up to 750 kWh per month

$0.103 per kWh

Non-residential accounts

More than 750 kWh per month

$0.125 per kWh

Non-residential accounts

Tiered Pricing - November 1, 2023 – April 30, 2024

Season

Usage

Price

Applies To

Winter

Up to 1,000 kWh per month

$0.103 per kWh

Residential accounts

More than 1,000 kWh per month

$0.125 per kWh

Residential accounts

All Seasons

Up to 750 kWh per month

$0.103 per kWh

Non-residential accounts

More than 750 kWh per month

$0.125 per kWh

Non-residential accounts

Find more historical electricity prices at the Ontario Energy Board.

Alectra logo

High call volumes due to Canada Post strike

Due to higher than normal call volumes, Customer Service wait times are longer than usual. For faster service, we recommend using My Alectra to get your account balance and due date.

Why use My Alectra?

  • Access your account information 24/7
  • View your account balance, payment history, and bills
  • Sign up for ebilling to avoid missing payments and late charges

How to sign up for ebilling:

  1. Opt in to paperless billing when you register for My Alectra. You'll need your account number, name as it appears on your bill, and the phone number associated with your account. Contact Customer Care at 1-833-ALECTRA (1-833-253-2872) if you need assistance.
  2. Already registered? Log in to My Alectra. Go to Account > Account Information, and click Enrol under Paperless Billing.

You'll receive an email notification when your next bill is ready to view securely online.

Quick Tip: Get your account balance quickly and easily:

Use our self-serve options when you call 1-833-ALECTRA. Simply press 2, then 1, and follow the prompts to enter your account number and street number. No need to wait on hold. You'll hear the amount and date of your last payment, the current bill amount, and the due date. If you made a payment today, your balance will be updated within 48-72 hours.

Follow these steps to log in to My Alectra:

  1. Recover your username: Click the "forgot username" link on the My Alectra login page and enter the email address you used to register. You'll receive an email from NoReply@AlectraUtilities.com with instructions.
  2. Reset your password: Click the "forgot password" link on the My Alectra login page and enter the username you received in Step 1. You'll receive an email with instructions to reset your password. Use your username and new password to log in.

Need Additional Support? Complete our online form for help with billing, account balance inquiries, proof of payment submissions, and more.

Take Control of Your Account Today: Log in to My Alectra or call us at 1-833-ALECTRA to get started.

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