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Your location is required in order to give you accurate and relevant information. Please select your location from the list below. 
You can change your location any time by clicking the My Location button at the bottom of any web page.

Report a Streetlight Out

Streetlight not working or requires maintenance? Alectra Utilities does not own or operate streetlighting systems however we’re here to help you contact your municipality or region to report the issue:

Barrie

To report malfunctioning traffic signals, missing/damaged signs or burnt out street lights contact Service Barrie:

Brampton

  • Phone the City of Brampton at 311.
  • Report the street name and if possible, the pole identification numbers, which are located on street side of the pole.
  • If the pole does not have an identification number, report the residential address the pole is closest to.
Hamilton

Report lights requiring repair or maintenance by:

Let us know:

  • Whether you are reporting a street light or traffic light
  • If the light is out or malfunctioning
  • The exact location of the pole
  • The pole number (located about 10 feet from the ground, in yellow and black numbering)

If a streetlight is burnt out or needs repair and it is not an emergency, the city will repair it within five working days.

Mississauga

  • Single Light Out: To be repaired within 10 working days
  • Multiple Lights Out: More than three (3) lights out on a non-major thoroughfare to be repaired within two (2) working days.
  • Sections of lights on major thoroughfares to be repaired within one (1) working day.
  • Phone: 1-888-927-3547, Press "1".
St. Catharines

If you find a street light that has burned out please call 905.688.5600 or complete the online street light maintenance form.

It is helpful if you can provide the specific pole number, located on the yellow tag attached to the pole.

York Region (Aurora, Markham, Richmond Hill, Vaughan)

York Region operates and maintains the street lights at intersections on Regional roads. Each street lamp owned by York Region has a unique identification tag. These tags are numbered and have the York Region logo on them.

A white rectangular identification tag with the York Region logo in the upper left corner, a bar code in the lower left and a four-digit number on the right.

Street lamps on local roads and between intersections on Regional roads are maintained by local municipalities.

Anyone who sees a street light that is burned out should inform York Region. The closest intersection and/or house number are needed so York Region can find out who is responsible for fixing the street light.

It is important to replace street lamps as soon as they burn out. The light helps drivers see pedestrians, cyclists, animals and other vehicles when driving in the dark.

To report a street lamp outage please contact us at:

Alectra logo

High call volumes due to Canada Post strike

Due to higher than normal call volumes, Customer Service wait times are longer than usual. For faster service, we recommend using My Alectra to get your account balance and due date.

Why use My Alectra?

  • Access your account information 24/7
  • View your account balance, payment history, and bills
  • Sign up for ebilling to avoid missing payments and late charges

How to sign up for ebilling:

  1. Opt in to paperless billing when you register for My Alectra. You'll need your account number, name as it appears on your bill, and the phone number associated with your account. Contact Customer Care at 1-833-ALECTRA (1-833-253-2872) if you need assistance.
  2. Already registered? Log in to My Alectra. Go to Account > Account Information, and click Enrol under Paperless Billing.

You'll receive an email notification when your next bill is ready to view securely online.

Quick Tip: Get your account balance quickly and easily:

Use our self-serve options when you call 1-833-ALECTRA. Simply press 2, then 1, and follow the prompts to enter your account number and street number. No need to wait on hold. You'll hear the amount and date of your last payment, the current bill amount, and the due date. If you made a payment today, your balance will be updated within 48-72 hours.

Follow these steps to log in to My Alectra:

  1. Recover your username: Click the "forgot username" link on the My Alectra login page and enter the email address you used to register. You'll receive an email from NoReply@AlectraUtilities.com with instructions.
  2. Reset your password: Click the "forgot password" link on the My Alectra login page and enter the username you received in Step 1. You'll receive an email with instructions to reset your password. Use your username and new password to log in.

Need Additional Support? Complete our online form for help with billing, account balance inquiries, proof of payment submissions, and more.

Take Control of Your Account Today: Log in to My Alectra or call us at 1-833-ALECTRA to get started.

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