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Your location is required in order to give you accurate and relevant information. Please select your location from the list below. 
You can change your location any time by clicking the My Location button at the bottom of any web page.

Contact Us

Please refer to the links below for immediate online assistance.

Did you get a survey invite from Alectra? We encourage you to participate. Learn more!

Help shape the future of energy: Complete our new rate survey for a chance to win $1,500 in electricity or a $500 team lunch!*

As we prepare to update our long-term investment plan and establish the rates you pay for 2027–2031 and the services you receive, we need your input. Your insights are more valuable than ever so we can continue to improve our infrastructure reliability and outage restoration time, manage the growing demand for electricity (such as EVs and heating), and maintain resilience during more frequent extreme weather. 

You’ll also get the chance to win the following prizes: 

  • Residential and Small Business customers: One of 10 opportunities for $1,500 in electricity* applied as a credit directly to your account 
  • Large Business customers: One of three team breakfasts or lunches valued at $500*

Your voice matters! We encourage you to participate in the survey and have your say. 

  • *See the survey contest rules for residential and small business customers, and for large business customers.
  • The survey is conducted by Innovative Research Group (INNOVATIVE), who will report all feedback to Alectra Utilities and the Ontario Energy Board (OEB). 
  • Access the survey online via your unique email link, or at: AlectraUtilities.com/Survey
  • Because there are many important aspects to consider, the survey may take about 20 minutes to complete.
  • You may have seen our future planning survey in spring 2024, which asked you about investment priorities. The first round of customer feedback helped to create the specific rate options presented in the current fall survey. If you completed the spring survey, you are also welcome to participate in the fall survey. 
  • Questions? Contact YourOpinion@alectra.com
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Alectra Utilities no longer accepts in-person payments.
We offer many convenient options to pay your bill including by postal mail to:

Alectra Utilities 
PO Box 3700,
Concord, ON  L4K 5N2

*You must include the bottom portion of your Alectra Utilities bill with your payment if sending it by postal mail.

Corporate Offices

Alectra Inc.

2185 Derry Road West, Mississauga, Ontario L5N 7A6

Alectra Utilities Corporation

55 John Street North, Hamilton, Ontario L8R 3M8

Alectra Energy Solutions

161 Cityview Boulevard, Vaughan, Ontario L4H 0A9

Green Energy and Technology Centre (GRE&T Centre)

395 Southgate Dr, Guelph, ON N1G 4Y1

Contact Numbers

Call: 1-833-ALECTRA (1-833-253-2872)
  1. Outages and power supply issues 24/7/365
  2. Customer Service (Monday – Friday, 8:30 – 4:30)
  3. By extension or employee directory
Online: 
Guelph & Rockwood: 

Visit Guelph Website

Call or Click Before You Dig (24/7):

1-800-400-2255 
www.OntarioOneCall.ca

Related Links

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High call volumes due to Canada Post strike

Due to higher than normal call volumes, Customer Service wait times are longer than usual. For faster service, we recommend using My Alectra to get your account balance and due date.

Why use My Alectra?

  • Access your account information 24/7
  • View your account balance, payment history, and bills
  • Sign up for ebilling to avoid missing payments and late charges

How to sign up for ebilling:

  1. Opt in to paperless billing when you register for My Alectra. You'll need your account number, name as it appears on your bill, and the phone number associated with your account. Contact Customer Care at 1-833-ALECTRA (1-833-253-2872) if you need assistance.
  2. Already registered? Log in to My Alectra. Go to Account > Account Information, and click Enrol under Paperless Billing.

You'll receive an email notification when your next bill is ready to view securely online.

Quick Tip: Get your account balance quickly and easily:

Use our self-serve options when you call 1-833-ALECTRA. Simply press 2, then 1, and follow the prompts to enter your account number and street number. No need to wait on hold. You'll hear the amount and date of your last payment, the current bill amount, and the due date. If you made a payment today, your balance will be updated within 48-72 hours.

Follow these steps to log in to My Alectra:

  1. Recover your username: Click the "forgot username" link on the My Alectra login page and enter the email address you used to register. You'll receive an email from NoReply@AlectraUtilities.com with instructions.
  2. Reset your password: Click the "forgot password" link on the My Alectra login page and enter the username you received in Step 1. You'll receive an email with instructions to reset your password. Use your username and new password to log in.

Need Additional Support? Complete our online form for help with billing, account balance inquiries, proof of payment submissions, and more.

Take Control of Your Account Today: Log in to My Alectra or call us at 1-833-ALECTRA to get started.

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