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You can change your location any time by clicking the My Location button at the bottom of any web page.

Reporting Energy Consumption (Business Customers)

Energy and Water Reporting required for your large building? We’re here to help.

How do I request my electricity and water consumption data?

Email us at EWRB@alectrautilities.com to request your building’s electricity consumption data. If we are your water and wastewater biller (Guelph, Hamilton, Markham and Vaughan), water data can also be provided. There is no charge for this service. 

Please identify yourself as the building owner, agent for the building owner and/or key contact. If you are the agent, please include authorization from the owner to release the consumption information.  

We will also need the following building/property information: 

  • Alectra account number(s)
  • Building owner’s name
  • Service address(es) 

Let us know if the property has multiple buildings at one street address or if the building has more than one street address. Other helpful information is your Ontario EWRB ID, the unique number provided by the Ministry of Energy to large building owners, and the municipal assessment roll number and property code for the building. 

What are the deadlines for energy and water reporting?

The reporting deadlines are being phased in over three years based on a property's size. 

Commercial or industrial buildings 

  • 250,000 square feet or larger, the first report was due on July 1, 2018 
  • 100,000 square feet or larger, the first report was due on July 1, 2019 
  • 50,000 square feet or larger, the first report is due on July 1, 2020 

Multi-unit residential building 

  • 100,000 square feet or larger, the first report was due on July 1, 2019 
  • 50,000 square feet or larger, the first report is due on July 1, 2020 
Questions about reporting, benchmarking or the regulation?

If you have questions about reporting, benchmarking or the regulation, please contact the Ministry of Energy by telephone at 1-844-274-0689 or email to EWRBSupport@ontario.ca.  

Tip Image

The Ontario Benchmarking Help Centre is available to assist building owners report their building utility usage under Ontario's Energy and Water Reporting and Benchmarking initiative. 

Book an appointment today if you require assistance with the Portfolio Manager reporting tool.

Alectra logo

High call volumes due to Canada Post strike

Due to higher than normal call volumes, Customer Service wait times are longer than usual. For faster service, we recommend using My Alectra to get your account balance and due date.

Why use My Alectra?

  • Access your account information 24/7
  • View your account balance, payment history, and bills
  • Sign up for ebilling to avoid missing payments and late charges

How to sign up for ebilling:

  1. Opt in to paperless billing when you register for My Alectra. You'll need your account number, name as it appears on your bill, and the phone number associated with your account. Contact Customer Care at 1-833-ALECTRA (1-833-253-2872) if you need assistance.
  2. Already registered? Log in to My Alectra. Go to Account > Account Information, and click Enrol under Paperless Billing.

You'll receive an email notification when your next bill is ready to view securely online.

Quick Tip: Get your account balance quickly and easily:

Use our self-serve options when you call 1-833-ALECTRA. Simply press 2, then 1, and follow the prompts to enter your account number and street number. No need to wait on hold. You'll hear the amount and date of your last payment, the current bill amount, and the due date. If you made a payment today, your balance will be updated within 48-72 hours.

Follow these steps to log in to My Alectra:

  1. Recover your username: Click the "forgot username" link on the My Alectra login page and enter the email address you used to register. You'll receive an email from NoReply@AlectraUtilities.com with instructions.
  2. Reset your password: Click the "forgot password" link on the My Alectra login page and enter the username you received in Step 1. You'll receive an email with instructions to reset your password. Use your username and new password to log in.

Need Additional Support? Complete our online form for help with billing, account balance inquiries, proof of payment submissions, and more.

Take Control of Your Account Today: Log in to My Alectra or call us at 1-833-ALECTRA to get started.

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