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Retail Energy Contract

As an electricity consumer in Ontario, you have two options when it comes to your electricity supply.

Electricity supplied by Alectra Utilities

You can have your electricity supplied by Alectra Utilities through the Regulated Price Plan where prices are set by the Ontario Energy Board. Residential and small business customers are automatically part of the Regulated Price Plan unless they choose to purchase their electricity from an energy retailer.  

For more information, visit the Ontario Energy Board website or call toll-free at 1-877-632-2727.

Electricity supplied by an energy retailer

You can sign a contract with an energy retailer for your electricity supply. Energy retailers are private companies and are not associated with Alectra Utilities, the Ontario Energy Board, the government or any government program. However, the Ontario Energy Board licenses energy retailers and plays a role to ensure they follow the laws and rules that protect consumers from unfair or misleading business practices. 

By signing a contract, you are agreeing to purchase electricity at a fixed price for a set period of time. The fixed price is not regulated by the Ontario Energy Board. 

An electricity contract covers only some parts of your bill. You will continue to pay other charges to Alectra Utilities even if you sign a contract with an energy retailer. Also, customers switching to a retailer and leaving the Regulated Pricing Plan will have the RPP Settlement applied to their bill.  

Be aware that an energy contract may not save you money. Take the time to review and compare the contract offer to what you currently pay. Make sure you understand the total amount you will pay under the contract. 

Tip Image

Calculate how much you would pay on an energy contract. If you are considering signing an energy contract, use this handy bill calculator tool provided by the Ontario Energy Board to see how your bill might look based on a contract with an electricity retailer.

Information to make an informed choice

And be sure to read the following information to make an informed choice.

  1. Know Your Rights
  2. Before Signing an Energy Contract: What You Should Consider
  3. After Signing an Energy Contract: The Right to Change Your Mind
  4. Nearing the End of an Energy Contract: How Renewals and Extensions Work 
  5. List of Licensed Energy Retailers 

For more information

For more helpful information on retail energy contracts, visit the Ontario Energy Board or call toll-free at 1-877-632-2727.

Alectra logo

High call volumes due to Canada Post strike

Due to higher than normal call volumes, Customer Service wait times are longer than usual. For faster service, we recommend using My Alectra to get your account balance and due date.

Why use My Alectra?

  • Access your account information 24/7
  • View your account balance, payment history, and bills
  • Sign up for ebilling to avoid missing payments and late charges

How to sign up for ebilling:

  1. Opt in to paperless billing when you register for My Alectra. You'll need your account number, name as it appears on your bill, and the phone number associated with your account. Contact Customer Care at 1-833-ALECTRA (1-833-253-2872) if you need assistance.
  2. Already registered? Log in to My Alectra. Go to Account > Account Information, and click Enrol under Paperless Billing.

You'll receive an email notification when your next bill is ready to view securely online.

Quick Tip: Get your account balance quickly and easily:

Use our self-serve options when you call 1-833-ALECTRA. Simply press 2, then 1, and follow the prompts to enter your account number and street number. No need to wait on hold. You'll hear the amount and date of your last payment, the current bill amount, and the due date. If you made a payment today, your balance will be updated within 48-72 hours.

Follow these steps to log in to My Alectra:

  1. Recover your username: Click the "forgot username" link on the My Alectra login page and enter the email address you used to register. You'll receive an email from NoReply@AlectraUtilities.com with instructions.
  2. Reset your password: Click the "forgot password" link on the My Alectra login page and enter the username you received in Step 1. You'll receive an email with instructions to reset your password. Use your username and new password to log in.

Need Additional Support? Complete our online form for help with billing, account balance inquiries, proof of payment submissions, and more.

Take Control of Your Account Today: Log in to My Alectra or call us at 1-833-ALECTRA to get started.

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