Time-of-Use Pricing

About Time-of-Use

Most residential and small business customers have a smart meter and pay Time‐of-Use (TOU) rates for electricity. There are three TOU price periods: On-peak, Mid-peak, and Off-peak. TOU price periods change twice a year in summer (May 1 to October 31) and in winter (November 1 to April 30).

The electricity you use from 7 p.m. to 7 a.m. every day, and all day on weekends and holidays, is the lowest TOU price all year round. With TOU pricing, you can help manage your electricity costs by shifting your usage to lower price periods when possible.

TOU rates are set by the Ontario Energy Board.

  • For Time-of-Use Pricing, Tiered Pricing, and Ultra-Low Overnight Pricing, Alectra Utilities passes this cost through to you, without mark-up, and pays it directly to our suppliers.
  • Customers who have signed a contract with an energy retailer pay the price stated in their contract plus the Global Adjustment.

Current TOU Rates

November 01, 2024 - April 30, 2025

TOU On-Peak
15.8 ¢/kWh
TOU Mid-Peak
12.2 ¢/kWh
TOU Off-Peak
7.6 ¢/kWh
Weekday Winter

(November 1 - April 30)

TOU Winter
Weekend & Statutory Holidays

(ALL YEAR)

ToU Pricing Linear Time Chart by (OEB)
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Residential and Small Business customers can choose from three pricing options: Time-of-Use Pricing, Tiered Pricing, or Ultra-Low Overnight Pricing.

You can find more information on how to Choose My Rate Option to help you make an informed choice about which electricity price plan is right for you.

TOU Pricing - November 1, 2024 - April 30, 2025
TOU Pricing - May 1, 2024 - October 31, 2024
2024 Holiday Schedule for TOU Prices

Electricity used on weekends and holidays is charged the off-peak price during both the winter and summer periods. Off-peak prices are in effect on the following 2024 holidays:

HOLIDAY

DAY OF OFF-PEAK PRICING

New Year's Day

Family Day

Good Friday

Victoria Day

Canada Day

Civic Holiday

Labour Day

Thanksgiving Day

Christmas Day

Boxing Day

TOU Pricing - November 1, 2023 - April 30, 2024
2023 Holiday Schedule for TOU Prices

Electricity used on weekends and holidays is charged the off-peak price during both the winter and summer periods. Off-peak prices are in effect on the following 2023 holidays:

HOLIDAY

DAY OF OFF-PEAK PRICING

New Year's Day

Family Day

Good Friday

Victoria Day

Canada Day

Civic Holiday

Labour Day

Thanksgiving Day

Christmas Day

Boxing Day

Find more historical electricity prices at the Ontario Energy Board.

Alectra logo

High call volumes due to Canada Post strike

Due to higher than normal call volumes, Customer Service wait times are longer than usual. For faster service, we recommend using My Alectra to get your account balance and due date.

Why use My Alectra?

  • Access your account information 24/7
  • View your account balance, payment history, and bills
  • Sign up for ebilling to avoid missing payments and late charges

How to sign up for ebilling:

  1. Opt in to paperless billing when you register for My Alectra. You'll need your account number, name as it appears on your bill, and the phone number associated with your account. Contact Customer Care at 1-833-ALECTRA (1-833-253-2872) if you need assistance.
  2. Already registered? Log in to My Alectra. Go to Account > Account Information, and click Enrol under Paperless Billing.

You'll receive an email notification when your next bill is ready to view securely online.

Quick Tip: Get your account balance quickly and easily:

Use our self-serve options when you call 1-833-ALECTRA. Simply press 2, then 1, and follow the prompts to enter your account number and street number. No need to wait on hold. You'll hear the amount and date of your last payment, the current bill amount, and the due date. If you made a payment today, your balance will be updated within 48-72 hours.

Follow these steps to log in to My Alectra:

  1. Recover your username: Click the "forgot username" link on the My Alectra login page and enter the email address you used to register. You'll receive an email from NoReply@AlectraUtilities.com with instructions.
  2. Reset your password: Click the "forgot password" link on the My Alectra login page and enter the username you received in Step 1. You'll receive an email with instructions to reset your password. Use your username and new password to log in.

Need Additional Support? Complete our online form for help with billing, account balance inquiries, proof of payment submissions, and more.

Take Control of Your Account Today: Log in to My Alectra or call us at 1-833-ALECTRA to get started.

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