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Common Causes of High Bills

Why is my bill so high?

Your Alectra Utilities bill consists of charges for electricity, and in Guelph, Hamilton, Markham, and Vaughan, municipal water and wastewater. Electricity and water usage varies from month to month largely due to temperature and whether you are operating large appliances such as clothes dryers, air conditioners, electric heaters or pool pumps, for how long and at what time of day. See our Tips & Resources page for energy-saving tips to help lower your costs year-round.

If your bill is higher than expected, here are some steps you can take: 

  1. Check to see if the length of the billing cycle was the same as the previous bill. Billing cycles vary somewhat due to weekends and holidays so, even if you use the same amount of energy per day, your bill may vary. 
    Compare your usage to the same period last year. Sign up for My Alectra to view your bills and usage online.
  2. Analyze the reason for the increase. The following is a list of the most common causes of higher-than-normal bills. 
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Want to make your payments more predictable? Sign up for our Equal Payment Plan.

It evens out your energy costs throughout the year so you pay the same amount each month. Knowing what to expect will make it easier to manage your monthly expenses.

High bill due to electricity usage

Seasonal Appliances

Appliances and other equipment used at different times of year (air conditioners, dehumidifiers, pool pumps, etc.) can make a significant difference to your electricity usage. 

Pool Heater / Pool Pump

A pool heater or pool pump that runs 24-hours a day uses a lot of electricity. Put your pool pump and heater on a timer - 12 hours on during off-peak hours and 12 hours off - to save on your electricity bill.

New Baby, House Guests or Additional People in the Household

House guests, students who have returned home and new babies can all cause your electricity and water usage to increase since more hot water is likely to be used for bathing, dishwashing or clothes washing.

Addition of a Large Screen Television

Televisions, and the components that go along with them, now consume as much as 10 per cent of the energy in many households. That's because Canadians are buying bigger TVs, and more of them. On average, each household has 2.5 sets. And, because screen sizes are growing ever larger, each TV consumes more power. In fact, some of the largest, high resolution, direct view TVs (versus rear projection products) can use as much electricity as a standard, new refrigerator - roughly 500 kilowatt hours, every year. So, in addition to picture quality and size, consider looking for the ENERGY STAR® symbol on the set you buy. ENERGY STAR® qualified TVs consume about 30 per cent less energy than non-qualified models. Find out more at Natural Resources Canada.

Use of a High-Performance Gaming Computer

According to a study conducted by the Lawrence Berkeley National Laboratory in 2015, a typical high-performance gaming computer can use as much electricity as three refrigerators. If students are home from school over the summer and gaming during peak hours (11:00 a.m. to 5:00 p.m.), costs will be higher.

Addition of New Appliances

Every additional appliance adds to your energy bill. If you purchase a new refrigerator and move the old one to the basement, your electricity bill will go up.

When buying new appliances, consider purchasing ENERGY STAR® models. For more information, visit Natural Resources Canada. 

Replacement of Old Appliances

Although most people think that a new energy efficient refrigerator will be cheaper to run than an old one, that is not necessarily the case. If the new refrigerator is larger and features an ice maker or water dispenser, it may use more electricity than the smaller model it replaced. 

When buying new appliances, consider purchasing ENERGY STAR® models. For more information, visit Natural Resources Canada.

Faulty Appliances

A leaky water heater or toilet, a pool pump or well pump that's running constantly, a fan motor that is about to fail, a faulty thermostat, a refrigerator or freezer with a poor door seal - all of these appliance defects can lead to a surprisingly high electricity bill. 

Leaking Hot Water Taps

If you have an electric hot water heater, a leaking hot water tap will drive up both your water and electricity usage. 

High bill due to water or wastewater charges

Typical Home Water Use

Item

Water Usage

Toilet

3 gallons/11 litres per flush 

Shower 

4 gallons/15 litres per minute 

Tub/bath

30 gallons/113 litres per fill

Dishwasher

14 gallons/52 litres per load

Clothes washer

50 gallons/189 litres per load

Garden hose

360 gallons/1,362 litres per hour

Pool (14’ X 28’/ 5.5 ft. deep)

15,000 gallons/56,781 litres per fill

Common Causes of High Water Usage

Item

Water Usage

Toilet (overflow tube leak) 

Up to 4,320 gallons/15,352 litres per day

Toilet (flush valve leak)

Up to 4,320 gallons/15,352 litres per day 

Faucet dripping

Up to 405 gallons/1,533 litres per day

Lawn/garden hose

Up to 360 gallons/1,362 litres per hour

Houseguests

Dependent on number of guests 

Alectra logo

High call volumes due to Canada Post strike

Due to higher than normal call volumes, Customer Service wait times are longer than usual. For faster service, we recommend using My Alectra to get your account balance and due date.

Why use My Alectra?

  • Access your account information 24/7
  • View your account balance, payment history, and bills
  • Sign up for ebilling to avoid missing payments and late charges

How to sign up for ebilling:

  1. Opt in to paperless billing when you register for My Alectra. You'll need your account number, name as it appears on your bill, and the phone number associated with your account. Contact Customer Care at 1-833-ALECTRA (1-833-253-2872) if you need assistance.
  2. Already registered? Log in to My Alectra. Go to Account > Account Information, and click Enrol under Paperless Billing.

You'll receive an email notification when your next bill is ready to view securely online.

Quick Tip: Get your account balance quickly and easily:

Use our self-serve options when you call 1-833-ALECTRA. Simply press 2, then 1, and follow the prompts to enter your account number and street number. No need to wait on hold. You'll hear the amount and date of your last payment, the current bill amount, and the due date. If you made a payment today, your balance will be updated within 48-72 hours.

Follow these steps to log in to My Alectra:

  1. Recover your username: Click the "forgot username" link on the My Alectra login page and enter the email address you used to register. You'll receive an email from NoReply@AlectraUtilities.com with instructions.
  2. Reset your password: Click the "forgot password" link on the My Alectra login page and enter the username you received in Step 1. You'll receive an email with instructions to reset your password. Use your username and new password to log in.

Need Additional Support? Complete our online form for help with billing, account balance inquiries, proof of payment submissions, and more.

Take Control of Your Account Today: Log in to My Alectra or call us at 1-833-ALECTRA to get started.

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