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Your location is required in order to give you accurate and relevant information. Please select your location from the list below. 
You can change your location any time by clicking the My Location button at the bottom of any web page.

Set My Peaksaver & Energate Thermostat

The Advantage Planet program has officially ended as of December 31, 2019. This includes all former Advantage Power Pricing and Peaksaver customers.

  • If you have a Peaksaver or Energate thermostat that was provided to you through one of these programs your thermostat will continue to function and may be set manually directly on your thermostat. 
  • You will no longer be able to access the program portal(s) to adjust thermostat settings remotely. Customer support for your thermostat has also been discontinued. 
  • If you were a Tantalus (formally Energate) portal customer, you will no longer have your power consumption adjusted to reduce your costs according to current electricity prices. 

Why did my thermostat portal work after December 31, 2019?
  • The Peaksaver program ended Sept 2017. Two other programs were introduced to extend the Peaksaver thermostat remote capability a little longer, including the Advantage Planet program and Advantage Power Pricing pilot program. These new programs included new smart thermostat customers using the Energate thermostats. 
  • Both the Advantage Planet and Advantage Power Pricing pilot programs ended on December 31, 2019, however the database allowed users to control their thermostats for most of the first quarter of 2020. 
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High call volumes due to Canada Post strike

Due to higher than normal call volumes, Customer Service wait times are longer than usual. For faster service, we recommend using My Alectra to get your account balance and due date.

Why use My Alectra?

  • Access your account information 24/7
  • View your account balance, payment history, and bills
  • Sign up for ebilling to avoid missing payments and late charges

How to sign up for ebilling:

  1. Opt in to paperless billing when you register for My Alectra. You'll need your account number, name as it appears on your bill, and the phone number associated with your account. Contact Customer Care at 1-833-ALECTRA (1-833-253-2872) if you need assistance.
  2. Already registered? Log in to My Alectra. Go to Account > Account Information, and click Enrol under Paperless Billing.

You'll receive an email notification when your next bill is ready to view securely online.

Quick Tip: Get your account balance quickly and easily:

Use our self-serve options when you call 1-833-ALECTRA. Simply press 2, then 1, and follow the prompts to enter your account number and street number. No need to wait on hold. You'll hear the amount and date of your last payment, the current bill amount, and the due date. If you made a payment today, your balance will be updated within 48-72 hours.

Follow these steps to log in to My Alectra:

  1. Recover your username: Click the "forgot username" link on the My Alectra login page and enter the email address you used to register. You'll receive an email from NoReply@AlectraUtilities.com with instructions.
  2. Reset your password: Click the "forgot password" link on the My Alectra login page and enter the username you received in Step 1. You'll receive an email with instructions to reset your password. Use your username and new password to log in.

Need Additional Support? Complete our online form for help with billing, account balance inquiries, proof of payment submissions, and more.

Take Control of Your Account Today: Log in to My Alectra or call us at 1-833-ALECTRA to get started.

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