Vegetation Management
Tree tops along a power line

Did you know that tree contact or trees growing too close to power lines are severe safety hazards and a major cause of power interruptions during high winds and storms?

Our team works year-round to maintain, repair, and upgrade Alectra Utilities’ electricity distribution system to ensure reliability of your electricity service. Recognizing the importance of protecting power lines and infrastructure from vegetation, we dedicate significant resources (approximately $5 million per year) to our tree trimming program that identifies and manages vegetation growth near overhead power lines and equipment.

Our Approach

With safety and reliability in mind, we take a proactive approach to vegetation management by conducting tree trimming frequently to ensure that adequate clearances are maintained between our power lines and surrounding vegetation. When performing this work, we make every attempt to balance aesthetics and tree health with public safety and service reliability requirements.  

Safety

Proper maintenance of trees and vegetation growing around overhead powerlines is vital to avoid potential electrical hazards and power interruptions. Overgrown trees close to powerlines can interfere with energized lines, creating safety hazards. We want to remind you of the following safety tips to help you stay safe: 

  • Never attempt to trim any trees or other vegetation growing near or on overhead power lines.  
  • For the health and beauty of your tree, and for your family's safety, you should hire a qualified arborist to trim, maintain, or remove your trees. Only Alectra linespersons and our approved Contractors are qualified to manage vegetation close to our power lines. If you or your Arborist are trimming or removing a tree close to our power lines, please contact us to assist or provide advice.  
  • When planting a tree, research the full size that it will grow to at maturity. Avoid locations near overhead and underground power lines. Always call ON1Call at 1-800-400-2255 before you dig! 

Notification Process

Apart from emergency situations, we notify customers before conducting tree trimming activities on or near their property. We communicate this through letters, door-hangers, in-person discussions, or by telephone.  

Our lines are routinely patrolled to ensure that branches do not interfere with electrical services. However, Alectra Utilities is not responsible for tree trimming on private property. If you are concerned that a tree is growing too close to power lines or other electrical equipment, please report it by phone at 1-833-253-2872 (Option 1), or use our online form at AlectraUtilities.com/ReportOutage. Our trained experts can assess your situation and will provide advice on how to proceed safely.

If you have any questions about which forestry practices will be implemented on or near your property, or why this important work needs to occur, please contact us at AlectraUtilities.com/AskUs.

Environmental Protection

Investing in proper maintenance is crucial for the health of trees and any other vegetation. Our arborists undertake the following tree trimming tasks in a safe and responsible manner:  

  • “Pruning” – cutting branches and/or removing limbs to reduce tree size and manage growth in accordance with established Arboriculture practice.  
  • “Natural Pruning” – a method by which branches are cut at the branch collar lowering the chance of unwanted growth and promoting tree health.  
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High call volumes due to Canada Post strike

Due to higher than normal call volumes, Customer Service wait times are longer than usual. For faster service, we recommend using My Alectra to get your account balance and due date.

Why use My Alectra?

  • Access your account information 24/7
  • View your account balance, payment history, and bills
  • Sign up for ebilling to avoid missing payments and late charges

How to sign up for ebilling:

  1. Opt in to paperless billing when you register for My Alectra. You'll need your account number, name as it appears on your bill, and the phone number associated with your account. Contact Customer Care at 1-833-ALECTRA (1-833-253-2872) if you need assistance.
  2. Already registered? Log in to My Alectra. Go to Account > Account Information, and click Enrol under Paperless Billing.

You'll receive an email notification when your next bill is ready to view securely online.

Quick Tip: Get your account balance quickly and easily:

Use our self-serve options when you call 1-833-ALECTRA. Simply press 2, then 1, and follow the prompts to enter your account number and street number. No need to wait on hold. You'll hear the amount and date of your last payment, the current bill amount, and the due date. If you made a payment today, your balance will be updated within 48-72 hours.

Follow these steps to log in to My Alectra:

  1. Recover your username: Click the "forgot username" link on the My Alectra login page and enter the email address you used to register. You'll receive an email from NoReply@AlectraUtilities.com with instructions.
  2. Reset your password: Click the "forgot password" link on the My Alectra login page and enter the username you received in Step 1. You'll receive an email with instructions to reset your password. Use your username and new password to log in.

Need Additional Support? Complete our online form for help with billing, account balance inquiries, proof of payment submissions, and more.

Take Control of Your Account Today: Log in to My Alectra or call us at 1-833-ALECTRA to get started.

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