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Hourly Ontario Electricity Price

Electricity prices change in response to supply and demand. Businesses with a peak demand of 50 kilowatts or more pay the wholesale price for electricity.

The wholesale price of electricity is determined in the real-time market administered by the Independent Electricity System Operator (IESO). The IESO calculates the hourly Ontario energy price (HOEP), which is charged to large consumers that participate in the market, as well as local distribution companies, such as Alectra Utilities, who recover it from the subset of customers that pay the market price.

The HOEP is the average of the twelve market clearing prices (MCP) set in each hour. A new MCP is set every five minutes. Averages are weighted by the amount of electricity used throughout the province within each hour. 

  • Interval meter: Alectra Utilities 50 Kilowatt Demand and Larger customers with an interval meter pay the HOEP.
  • Non-interval meter: Alectra Utilities 50 Kilowatt Demand and Larger customers without an interval meter are charged a weighted average hourly price based on consumption patterns of similar consumers in our service territory.
  • HOEP is the default electricity pricing, but if you are a low volume or Bulk Metered Multi-Unit Property you may elect to receive Regulated Price Plan Tiered Pricing by using this form.

Learn more about the wholesale electricity market in Ontario. 

Alectra logo

High call volumes due to Canada Post strike

Due to higher than normal call volumes, Customer Service wait times are longer than usual. For faster service, we recommend using My Alectra to get your account balance and due date.

Why use My Alectra?

  • Access your account information 24/7
  • View your account balance, payment history, and bills
  • Sign up for ebilling to avoid missing payments and late charges

How to sign up for ebilling:

  1. Opt in to paperless billing when you register for My Alectra. You'll need your account number, name as it appears on your bill, and the phone number associated with your account. Contact Customer Care at 1-833-ALECTRA (1-833-253-2872) if you need assistance.
  2. Already registered? Log in to My Alectra. Go to Account > Account Information, and click Enrol under Paperless Billing.

You'll receive an email notification when your next bill is ready to view securely online.

Quick Tip: Get your account balance quickly and easily:

Use our self-serve options when you call 1-833-ALECTRA. Simply press 2, then 1, and follow the prompts to enter your account number and street number. No need to wait on hold. You'll hear the amount and date of your last payment, the current bill amount, and the due date. If you made a payment today, your balance will be updated within 48-72 hours.

Follow these steps to log in to My Alectra:

  1. Recover your username: Click the "forgot username" link on the My Alectra login page and enter the email address you used to register. You'll receive an email from NoReply@AlectraUtilities.com with instructions.
  2. Reset your password: Click the "forgot password" link on the My Alectra login page and enter the username you received in Step 1. You'll receive an email with instructions to reset your password. Use your username and new password to log in.

Need Additional Support? Complete our online form for help with billing, account balance inquiries, proof of payment submissions, and more.

Take Control of Your Account Today: Log in to My Alectra or call us at 1-833-ALECTRA to get started.

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