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family playing outside in fall leaves
alectraNews Fall 2019
Vol. 3 Issue 3

Do you live in Guelph or Rockwood? Download the Guelph newsletter in PDF format.

Welcome to the Alectra Utilities customer newsletter: your source for timely and helpful electricity news that matters to you. Stay informed with short articles about Alectra services, new developments, support programs, time-of-use prices, energy conservation, safety tips, and much more.

AffordAbility Fund™: We’re here to help!

If the cost of electricity is putting a strain on your budget, the AffordAbility Fund™ is here to help. As an Alectra customer, especially if you have electric heating or are on a fixed income, you can benefit by:

  • Improving your home’s energy efficiency
  • Lowering your home’s energy use
  • Easing your monthly cost of electricity

How? By replacing old, inefficient products with FREE energy-saving upgrades such as LED bulbs, weatherstripping, insulation and ENERGY STAR® certified appliances. Visit AffordAbilityFund.org.

COMING SOON: Make online banking payments to Alectra Utilities

Do you use online banking to pay your bills? Soon you will be able to select Alectra Utilities as the payee instead of PowerStream when setting up your online banking payments. No action is required if you are already enrolled for online payments, as the payee name will automatically be updated to Alectra Utilities. Our Customer Service team is available to assist you with any questions you may have. Contact us at 1-833-253-2872.

Get rid of clutter! Go paperless!

Are you still receiving bills by mail? If so, you’re missing out on these benefits of paperless ebilling:

  • Instant statement notification by email
  • Easy to access, track, and store
  • Less environmental impact

To sign up for paperless ebilling:

  1. Log in to your account at AlectraUtilities.com/MyAccountLogin.
  2. Go to “My Profile” and click on the ebilling tab.
  3. Say “Yes” to ebilling.

Not registered for My Account? Simply click the “Sign-up” tab on the login page and follow the steps to register for Alectra’s online portal and paperless ebilling.

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Why does my power go out?

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Visit AlectraUtilities.com/Restoring-Power for more information on how our highly trained crews work to safely and efficiently restore your power when outages occur.

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How much energy are you using? When you log in to My Account at AlectraUtilities.com/MyAccountLogin, you can view your hourly, daily, and monthly electricity usage patterns. Review these charts to help see where you can conserve more to save on energy costs.

Tree trimming helps to prevent power interruptions

Alectra Utilities works to keep trees away from our primary power lines along public roadways. It’s the customer’s responsibility to ensure trees on their private property are maintained around power lines coming from the road to their home or business. This is a dangerous task that requires specific planning and expertise to perform safely.

If you require tree trimming on your property near power lines:

  • Hire a professional utility arborist; and
  • Contact Alectra Customer Care at 1-833-253-2872 to temporarily disconnect the electrical supply to your property prior to performing the work.
Trees encroaching on power lines above a house
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Keep your account up to date with flexible payment plans and support programs, such as the Ontario Electricity Support Program and the Low-income Energy Assistance Program. For information on all Financial Assistance programs that Alectra Utilities has to offer, visit AlectraUtilities.com/FinancialAssistance.

Ontario’s System-Wide Electricity Supply Mix: 2018 Data

The system-wide supply mix is the combination of power sources that are used to generate the electricity consumed in Ontario. The table on the right discloses the system-wide electricity supply mix data for 2018, which was published by the Ontario Energy Board on June 28, 2019.

* Includes Lennox Generating Station, dual fuel (natural gas/ bioenergy) consistent with the Independent Electricity System Operator (IESO).

** IESO’s embedded generation data set merges biomass and gas.

*** Non-Contracted represents a variety of fuel types that the IESO is unable to categorize due to a lack of information from Local Distribution Companies (LDCs).

Note: Figures may not add to 100% due to rounding.

Electricity Sources

Ontario's Electricity Mix

Nuclear Energy

58.4%

Water Power

23.9%

Natural Gas*

6.2%

Wind

8.0%

Solar PV

2.3%

Bioenergy**

0.5%

Non-Contracted***

0.8%

Alectra’s 2018 Annual Sustainability Report

We are pleased to share with you Alectra’s 2018 Annual Sustainability Report, Sustainable Power: Discovering the Possibilities. This report highlights our efforts to improve the customer experience by providing safe, sustainable, and powerful energy solutions that help deliver value to our homes, workplaces and communities. It can be found on our website at Alectra.com/SustainabilityReport. We’re proud of the substantial progress we have made in advancing Alectra’s sustainability performance since 2017, and we look forward to sharing our future successes with you as our sustainability journey continues.

Cover of sustainability report
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Do you have a 72-hour emergency kit. Visit AlectraUtilities.com/Prepared to download our Power Outage Preparedness Guide.

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Follow @AlectraNews on Twitter for power outage updates in your area, company news, safety and conservation tips, and more.

Questions, Comments, Feedback

Do you have a topic you'd like us to cover? Send us your suggestions and feedback by getting in touch. 

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High call volumes due to Canada Post strike

Due to higher than normal call volumes, Customer Service wait times are longer than usual. For faster service, we recommend using My Alectra to get your account balance and due date.

Why use My Alectra?

  • Access your account information 24/7
  • View your account balance, payment history, and bills
  • Sign up for ebilling to avoid missing payments and late charges

How to sign up for ebilling:

  1. Opt in to paperless billing when you register for My Alectra. You'll need your account number, name as it appears on your bill, and the phone number associated with your account. Contact Customer Care at 1-833-ALECTRA (1-833-253-2872) if you need assistance.
  2. Already registered? Log in to My Alectra. Go to Account > Account Information, and click Enrol under Paperless Billing.

You'll receive an email notification when your next bill is ready to view securely online.

Quick Tip: Get your account balance quickly and easily:

Use our self-serve options when you call 1-833-ALECTRA. Simply press 2, then 1, and follow the prompts to enter your account number and street number. No need to wait on hold. You'll hear the amount and date of your last payment, the current bill amount, and the due date. If you made a payment today, your balance will be updated within 48-72 hours.

Follow these steps to log in to My Alectra:

  1. Recover your username: Click the "forgot username" link on the My Alectra login page and enter the email address you used to register. You'll receive an email from NoReply@AlectraUtilities.com with instructions.
  2. Reset your password: Click the "forgot password" link on the My Alectra login page and enter the username you received in Step 1. You'll receive an email with instructions to reset your password. Use your username and new password to log in.

Need Additional Support? Complete our online form for help with billing, account balance inquiries, proof of payment submissions, and more.

Take Control of Your Account Today: Log in to My Alectra or call us at 1-833-ALECTRA to get started.

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