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Your location is required in order to give you accurate and relevant information. Please select your location from the list below. 
You can change your location any time by clicking the My Location button at the bottom of any web page.

We’re preparing to update our long-term investment plan, and establish the rates you pay and the services you receive for 2027–2031. Your input is very important for us so that we can continue delivering a modern and reliable service that supports your needs.

Your insights are more valuable than ever — especially with the electrification of vehicles and heating increasing, extreme weather becoming more frequent, and, generally, the anticipated growth in electricity demand for homes and businesses. Provide your feedback so we can improve our infrastructure reliability and outage restoration time, manage the growing demand for electricity, and maintain resilience of our grid.

You’ll also get one in 10 chances to win $1,500 in free electricity, applied as a credit directly to your account for residential and small business customers, or one of three team breakfasts or lunches valued at $500 for large business customers.

Why participate?

1

Help influence future rates.

Ensure that rates reflect your home or business’s needs and priorities. 

2

Support sustainable growth.

Help us plan for a future that balances growth with environmental stewardship.

3

Be heard.

Your feedback will directly impact our investment strategy and the future of energy in Ontario.

 

  • See the survey contest rules for residential and small business customers, and for large business customers.
  • The survey is conducted by Innovative Research Group, who will report all feedback to Alectra Utilities and the Ontario Energy Board (OEB). 
  • Because there are many important aspects to consider, the survey may take about 20 minutes to complete.
  • You may have seen this survey emailed to you as a unique link. Feel free to complete the survey there or at the above open link. 
  • Also, you may have seen a separate future planning survey in spring 2024, which asked you about investment priorities. That first round of customer feedback helped to create the specific rate options presented in the current fall survey. If you did the spring survey, you are more than welcome to participate in the fall survey as well.
  • Questions? Contact YourOpinion@Alectra.com

 

Alectra’s vision. Our collective future.

As a trusted and leading expert in energy, we are committed to:

enhancing the resiliency of infrastructure
increasing the reliability of electricity grids
making life more convenient for our customers

Together, we can build a better energy future.

 

 

Have your say
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High call volumes due to Canada Post strike

Due to higher than normal call volumes, Customer Service wait times are longer than usual. For faster service, we recommend using My Alectra to get your account balance and due date.

Why use My Alectra?

  • Access your account information 24/7
  • View your account balance, payment history, and bills
  • Sign up for ebilling to avoid missing payments and late charges

How to sign up for ebilling:

  1. Opt in to paperless billing when you register for My Alectra. You'll need your account number, name as it appears on your bill, and the phone number associated with your account. Contact Customer Care at 1-833-ALECTRA (1-833-253-2872) if you need assistance.
  2. Already registered? Log in to My Alectra. Go to Account > Account Information, and click Enrol under Paperless Billing.

You'll receive an email notification when your next bill is ready to view securely online.

Quick Tip: Get your account balance quickly and easily:

Use our self-serve options when you call 1-833-ALECTRA. Simply press 2, then 1, and follow the prompts to enter your account number and street number. No need to wait on hold. You'll hear the amount and date of your last payment, the current bill amount, and the due date. If you made a payment today, your balance will be updated within 48-72 hours.

Follow these steps to log in to My Alectra:

  1. Recover your username: Click the "forgot username" link on the My Alectra login page and enter the email address you used to register. You'll receive an email from NoReply@AlectraUtilities.com with instructions.
  2. Reset your password: Click the "forgot password" link on the My Alectra login page and enter the username you received in Step 1. You'll receive an email with instructions to reset your password. Use your username and new password to log in.

Need Additional Support? Complete our online form for help with billing, account balance inquiries, proof of payment submissions, and more.

Take Control of Your Account Today: Log in to My Alectra or call us at 1-833-ALECTRA to get started.

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