Alectra utilities

We’re committing to plant a tree for every customer who switches to ebilling, up to 10,000 trees across Alectra’s communities, to help fight climate change. By switching to ebilling, together we can reduce the environmental impact of paper bills each year* by:

• Reducing 90 tonnes of waste
• Lowering water usage by 13.6 million litres
• Eliminating almost 1,361 tonnes of carbon dioxide
• Saving over 1.2 million kilowatt hours of energy

Join us alongside Forests Ontario in protecting and restoring the green spaces in your community. Switch to ebilling today at: AlectraUtilities.com/GoGreen

(*Alectra Utilities annual paper billing figures)

At Alectra, we’re investing in the best technologies available to deliver safe and reliable electricity to our customers. Cable rejuvenation is an innovative and cost-effective process where we repair, protect, and extend the life of underground electrical cables – without digging them up – by injecting a silicone-based fluid into the cable.

Cable rejuvenation can extend the life of an aging cable up to 20 years and is much less disruptive than a full replacement. To date, we’ve injected more than 820 kilometres of underground cable. Watch our video at AlectraUtilities.com/Improving-Reliability and learn more about our grid modernization projects in your community.

We’re pleased to share with you Alectra’s 2021 Annual Sustainability Report, Discovering the Possibilities. Our report outlines Alectra’s commitment to social responsibility, environmental accountability, and economic efficiency. It also highlights our efforts to improve the customer experience by providing simple, sustainable, and powerful energy solutions.

In the second year of the COVID-19 pandemic, Alectra operated primarily within a virtual environment while maintaining high levels of employee engagement and customer satisfaction. Our goal is to emerge as leaders in the world of technological change by helping our customers discover the possibilities of sustainable power and energy solutions. We invite you to view the full report at: Alectra.com/SustainabilityReport

We’re dedicated to investing in local organizations, programs and events that support well-being in our communities. This year, the AlectraCARES Community Support Program has provided over $1 million in sponsorships and donations, including:

• Trillium Health Partners’ clinical research for community mental health and equity
• Alectra Fund for Health and Social Innovation at Royal Victoria Hospital
• Guelph General Hospital’s sterilization containers for operating room instruments
• Alectra Equity, Diversity and Inclusion Undergraduate Awards at York University

Visit Alectra.com/alectraCARES2022 to learn more about our 2022 community investments.

We understand that sometimes it’s hard to make ends meet. We’re here to help you find a solution and reduce stress with support programs that meet your needs.

• The Energy Affordability Program offers free energy-saving upgrades to help lower your electricity costs.
• The Ontario Electricity Support Program provides monthly credits directly on the bills of eligible low-income customers.
• The Low-income Energy Assistance Program offers financial assistance to income-eligible households who are struggling to pay their electricity bills.

Visit AlectraUtilities.com/Help for support applications, or contact Customer Service at 1-833-253-2872 to set up a flexible payment plan.

When is the last time you reviewed your 72-hour emergency kit? It’s recommended that you replenish supplies you’ve used and replace expired items every six months in the spring and autumn. Your kit should contain some basic supplies to be self-sufficient for at least 72-hours, such as non-perishable food, bottled water, and a flashlight. Keep these items together in something easy to carry, like a backpack, and in an easily accessible location in your home, such as the front closet. Be sure to include your pets in your emergency planning too. Visit AlectraUtilities.com/Prepared to download our Power Outage Preparedness Guide and watch our video.