Call or Click Before You Dig

Installing a fence? Installing a pool? Building an addition? Redoing your driveway?

Located underground is a complex network of pipes and wires for critical services such as electricity, natural gas, cable television, telephone, Internet, water, sewage and other utilities. 

Damaging underground services can have serious consequences. A severed electrical cable could be fatal, a ruptured gas line could explode, a cut water line could cause floods, and severed communication lines (telephone, cable, Internet) could mean the loss of essential services. You could be liable for expensive restoration costs and potential legal action. 

If you are planning on digging, drilling, blasting, augering or driving stakes or fence post spikes into the ground, Ontario law requires that you call or click Ontario One Call before you dig to arrange for a FREE underground cable locate.  

Homeowners 

Any time you dig on or near your property: 

Simply provide the details of your project and Ontario One Call will notify the utilities with underground facilities in your area. If there are any buried cabling or wires on your property, they will be clearly marked before you proceed to dig.  

Call at least five working days prior to digging to schedule this service. Additional notice may be required during the busy spring season. 

Contractors 

As the contractor doing the digging, you're responsible for getting the locate for your jobs. Be sure to leave enough time so that any infrastructure is marked and you can dig safely. Remember, hitting infrastructure can result in serious damages, injuries and liability. Don't take the risk. Call 1-800-400-2255 to sign up for an account and get free locates! 

Ontario One Call Logo

Alectra logo

High call volumes due to Canada Post strike

Due to higher than normal call volumes, Customer Service wait times are longer than usual. For faster service, we recommend using My Alectra to get your account balance and due date.

Why use My Alectra?

  • Access your account information 24/7
  • View your account balance, payment history, and bills
  • Sign up for ebilling to avoid missing payments and late charges

How to sign up for ebilling:

  1. Opt in to paperless billing when you register for My Alectra. You'll need your account number, name as it appears on your bill, and the phone number associated with your account. Contact Customer Care at 1-833-ALECTRA (1-833-253-2872) if you need assistance.
  2. Already registered? Log in to My Alectra. Go to Account > Account Information, and click Enrol under Paperless Billing.

You'll receive an email notification when your next bill is ready to view securely online.

Quick Tip: Get your account balance quickly and easily:

Use our self-serve options when you call 1-833-ALECTRA. Simply press 2, then 1, and follow the prompts to enter your account number and street number. No need to wait on hold. You'll hear the amount and date of your last payment, the current bill amount, and the due date. If you made a payment today, your balance will be updated within 48-72 hours.

Follow these steps to log in to My Alectra:

  1. Recover your username: Click the "forgot username" link on the My Alectra login page and enter the email address you used to register. You'll receive an email from NoReply@AlectraUtilities.com with instructions.
  2. Reset your password: Click the "forgot password" link on the My Alectra login page and enter the username you received in Step 1. You'll receive an email with instructions to reset your password. Use your username and new password to log in.

Need Additional Support? Complete our online form for help with billing, account balance inquiries, proof of payment submissions, and more.

Take Control of Your Account Today: Log in to My Alectra or call us at 1-833-ALECTRA to get started.

Is your location?