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Your location is required in order to give you accurate and relevant information. Please select your location from the list below. 
You can change your location any time by clicking the My Location button at the bottom of any web page.

Business Customer - Open, Transfer or Close an Account

To open, transfer or close a commercial account, please contact Customer Service during regular business hours at: 1-833-ALECTRA (1-833-253-2872). 

Are you looking to have your meter or service permanently removed (i.e., due to demolition, temporary or flat rate service no longer required)? Submit your service request online through the Alectra Utilities New Connections Portal.

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Avoid Disconnection Between Owners

If an incoming customer, or their legal representative, does not request electricity service by the closing date of the property or unit, Alectra Utilities may disconnect the electrical service.

In addition to the inconvenience of having service disconnected, the incoming customer will be responsible for the associated reconnection charges.

If the premise or unit has been disconnected for more than six months, the owner of the property or unit must first have the property inspected and approved by the Electrical Safety Authority.

Alectra Utilities will not be responsible for any loss or damage resulting from the connection or disconnection of service to a premise or unit in accordance with Alectra Utilities Conditions of Service document.

Customers Credit Policy

The Customers Credit Policy applies to all customers of Alectra Utilities. Its purpose is to ensure that all customers are treated in a non-discriminatory manner in the management of credit risk within a credit policy framework that is compliant with all applicable statutes and regulations, including the Ontario Energy Board’s (“OEB”) Retail Settlement Code, Standard Supply Service Code, and the Distribution System Code.

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High call volumes due to Canada Post strike

Due to higher than normal call volumes, Customer Service wait times are longer than usual. For faster service, we recommend using My Alectra to get your account balance and due date.

Why use My Alectra?

  • Access your account information 24/7
  • View your account balance, payment history, and bills
  • Sign up for ebilling to avoid missing payments and late charges

How to sign up for ebilling:

  1. Opt in to paperless billing when you register for My Alectra. You'll need your account number, name as it appears on your bill, and the phone number associated with your account. Contact Customer Care at 1-833-ALECTRA (1-833-253-2872) if you need assistance.
  2. Already registered? Log in to My Alectra. Go to Account > Account Information, and click Enrol under Paperless Billing.

You'll receive an email notification when your next bill is ready to view securely online.

Quick Tip: Get your account balance quickly and easily:

Use our self-serve options when you call 1-833-ALECTRA. Simply press 2, then 1, and follow the prompts to enter your account number and street number. No need to wait on hold. You'll hear the amount and date of your last payment, the current bill amount, and the due date. If you made a payment today, your balance will be updated within 48-72 hours.

Follow these steps to log in to My Alectra:

  1. Recover your username: Click the "forgot username" link on the My Alectra login page and enter the email address you used to register. You'll receive an email from NoReply@AlectraUtilities.com with instructions.
  2. Reset your password: Click the "forgot password" link on the My Alectra login page and enter the username you received in Step 1. You'll receive an email with instructions to reset your password. Use your username and new password to log in.

Need Additional Support? Complete our online form for help with billing, account balance inquiries, proof of payment submissions, and more.

Take Control of Your Account Today: Log in to My Alectra or call us at 1-833-ALECTRA to get started.

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