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Alectra Improving Reliability Banner
Alectra Improving Reliability Banner
Improving Reliability

How We Do It:

We are strategically investing to strengthen and modernize our distribution grid to make it more resilient, reliable, and secure, while incorporating the advanced technologies necessary for the growing integration of distributed energy resources.

Each year Alectra invests nearly $300 million in capital improvements – that’s approximately $1 million per day to renew aging equipment and install new infrastructure to handle growing demand. 

Continued capital investments in grid modernization are essential to maintain system reliability and make the changes necessary to build the utility of the future. Some major grid modernization projects are noted here:

Our Annual Reliability Improvement Plans:

Power Quality

Power quality refers to the characteristics of the electrical power supplied to electrical systems, and its compatibility with the characteristics of the electrical systems that use it. It includes various aspects of the electricity supply, including voltage, frequency, and waveform. Adequate power quality is necessary for the safe, reliable and efficient functioning of electronic equipment. 

Addressing Power Quality Issues

The Ontario Energy Board has developed a Guide to Addressing Electricity Distribution Power Quality Issues to assist customers and distributors in collaboratively identifying, investigating, and mitigating power quality issues such as voltage sags, transients, and harmonic distortion.

Innovative and cost-effective technology can extend underground cable life by 20 years. Watch the video to learn how we do it.

Innovative and cost-effective technology can extend underground cable life by 20 years. Watch the video to learn how we do it.

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Alectra Utilities Holiday Office Hours

Happy Holidays! Alectra Utilities offices will be closed in observance of the Christmas and New Year’s statutory holidays. 

Our holiday hours of operation are as follows: 

  • Tuesday, December 24, 2024: 8:30 a.m to 12:00 p.m. 
  • Wednesday, December 25, 2024: Closed 
  • Thursday, December 26, 2024: Closed 
  • Tuesday, December 31, 2024: 8:30 a.m to 12:00 p.m. 
  • Wednesday, January 1, 2025: Closed 

Regular office hours resume on Thursday, January 2, 2025. 

Start the New Year with My Alectra: Keep your bills up to date and go green by registering for My Alectra and paperless billing. Enjoy the convenience of managing your bills online, anytime, anywhere. Sign up now

Need Additional Support? We have all the online forms you need to request our services including opening or closing an account, reporting an outage, and general inquiries.

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