Changes to your electricity bill: Ontario Electricity Rebate
Starting November 1, 2019, the Government of Ontario changed how subsidies are presented on electricity bills for residential and small business customers. All subsidies provided under the Ontario Rebate for Electricity Consumers Act, 2016 are now combined in a new line item named “Ontario Electricity Rebate.”
Residential customers will continue to have the new rebate applied and need not take any further action.
Your bill now shows the full price of electricity, and the combined subsidy of approximately 32 per cent is applied to the pre-tax bill amount. OESP customers will also see a line item for the total Ontario support that they receive. Electricity consumption up to October 31 will be rebated under the old program, so during the transition you will see both rebates listed on your bill.
Learn more at OEB.ca or call 1-877-632-2727.
For business customers (GS>50 kW) customers who were previously eligible to receive the 8% provincial rebate, you may be eligible to continue receiving the OER. Customers must first complete the self-declaration form in order to determine their eligibility on or before January 31, 2020, otherwise they will automatically be excluded from the OER. If it is determined that a customer is no longer eligible but they have completed the self-declaration form by January 31, 2020, then the customer may receive the OER until October 31, 2020.
For more information regarding eligibility criteria and important dates, please see the updated regulation at https://www.ontario.ca/laws/regulation/160363#BK2.
Learn how to save with time-of-use pricing
The cost of electricity varies depending on when you use it. Time-of-use (TOU) prices benefit you when using electricity during low-demand periods.
*An accessible friendly version of TOU pricing is available from the Ontario Energy Board. Please visit this page for more information.
Off-Peak, Mid-Peak and On-Peak prices factor in the time of day, the day of the week and the season of the year (summer and winter). The lowest prices are at night, on weekends and on statutory holidays:
How time-of-use prices are set
TOU prices reflect the fact that the cost to provide electricity changes throughout the day. When demand is low, less expensive sources of electricity are used. When demand is high, more expensive forms of electricity production are called upon.
Current price information can be found on the Ontario Energy Board website.
How you can better manage your bill
Login to My Account to see a snapshot of how much electricity your household consumes during each TOU period. Simple graphs will reveal your hourly, daily, weekly and monthly usage, which will help you predict your next bill and better manage your consumption.
We’re here to help
Questions? We’re happy to talk to you about your TOU prices and your energy usage pattern. Please contact our Customer Care department for more information.
2019 time-of-use holiday schedule
|Day of off-peak pricing||Holiday|
|Tuesday, January 1||New Year's Day|
|Monday, February 18||Family Day|
|Friday, April 19||Good Friday|
|Monday, May 20||Victoria Day|
|Monday, July 1||Canada Day|
|Monday, August 5||Civic Holiday|
|Monday, September 2||Labour Day|
|Monday, October 14||Thanksgiving Day|
|Wednesday, December 25||Christmas Day|
|Thursday, December 26||Boxing Day|