Alectra utilities

This year, Alectra is committing $1.3 million to grassroots organizations through AlectraCARES, and we’re also investing $221.7 million into our electrical grid. Find your city or town in the links below for more details: 

• Community support plan. Alectra sponsors programs and events that support important causes, including mental health, diversity, food security and many others. See our list at: AlectraUtilities.com/2023CommunityPlan 
• Capital construction plan. At Alectra, we’re constantly constructing and improving electricity infrastructure to increase our grid’s reliability and capacity. Check out the updates where you live: AlectraUtilities.com/2023CapitalPlan

We understand that unexpected challenges may impact your ability to keep your Alectra bill up to date. Even if you’re behind on payments, it’s important to remember that you’re still in control. Call us at our dedicated customer payment support number 1-844-547-1542, which is now open until 6 p.m. Monday to Friday and from 9 a.m. to 3 p.m. on Saturday, to make a payment or set up flexible payment arrangements to avoid any disruption in service. Here are five ways to get back on track for eligible customers: 

1. Arrears Payment Agreement: provides more time to pay balances 
2. Equal Payment Plan: splits annual charges into equal monthly payments 
3. Low-income Energy Assistance Program: offers financial assistance 
4. Ontario Electricity Support Program: provides monthly credits on bills 
5. Energy Affordability Program: offers energy-saving home upgrades 

For more information on financial support, visit: AlectraUtilities.com/Help

The system-wide supply mix is the combination of power sources that are used to generate the electricity consumed in Ontario. The table below discloses the system-wide electricity supply mix data for 2022, which was published by the Ontario Energy Board on March 31, 2023.

*Includes Lennox, dual fuel (natural gas/bioenergy) and non-contracted emitting generation consistent with Independent Electricity System Operator (IESO). 

**Other represents a variety of non-contracted fuel types that the IESO is unable to categorize due to a lack of information from Local Distribution Companies (LDCs). 

Notes: Figures may not add to 100% due to rounding. Figures do not account for the sale and retirement of Clean Energy Credits (CECs).

Through the AlectraCARES Community Support Program, we proudly give back to ensure our communities have the resources they need to thrive. Our community support efforts include sharing the power of our people through customer service excellence and volunteerism, as well as aiding the work of local charities and not-for-profit organizations that promote sustainability, diversity, health and well-being.

In the past five years, AlectraCARES has provided over $5 million in cash and in-kind donations to support hundreds of community-based programs throughout our service area.

Visit Alectra.com/About-Community-Support to watch our 5 Years of Caring video and learn more.

Starting July 1, 2022, common areas in predominantly residential multi-unit complexes (e.g., condominiums, apartments), mobile home parks, and retirement residences are eligible for the Ontario Electricity Rebate. Newly eligible business customers may apply using the self-declaration form at: AlectraUtilities.com/OERform

Businesses currently receiving the rebate under the legacy exemption that remain eligible under the new provisions (common areas, mobile home parks, retirement residences) should also contact Alectra Utilities to ensure that they continue to receive the rebate as of November 1, 2022. Visit AlectraUtilities.com/OER for more information about the Ontario Electricity Rebate.

My Account is Alectra’s secure customer portal – convenient 24/7 access to your bills, transactions, and electricity usage data. We’ve added more new services to improve your online experience and security. Log in and discover what’s new:

• Compare your Meter Data with Time-of-Use, Tiered, and Retailer pricing
• Switch your Time-of-Use or Tiered rate option after comparing prices
• Enable two-factor authentication
• Sign up for pre-authorized payments
• Switch to paperless ebilling

Not registered? It’s quick and easy - simply go to AlectraUtilities.com/MyAccountSignUp.

If you’re struggling to pay your electricity bills, you may qualify for financial help through the Low-income Energy Assistance Program. LEAP offers a grant up to $500 to eligible low-income households, which is applied directly to your electricity bill. The program is delivered within the Alectra Utilities service territory through social service agencies. The agency will decide if you qualify based on how many people live in the house and your combined household income. Contact information for the agency in your area is available at AlectraUtilities.com/Payment-Assistance, or call us at 1-833-253-2872.

If you’re thinking about switching from Time-of-Use (TOU) to Tiered pricing, pay close attention to how much electricity you use in a month and when you use it.

TOU: The price depends on when you use electricity during the day and night. You can help manage your electricity costs by shifting your usage to lower off-peak price periods when possible.

Tiered: The price depends on how much electricity you use in a month. You can use a certain amount of electricity per month at a lower price, and once you exceed that limit, a higher price applies.

Use the electricity information from your bill, or log in to My Account and go to Meter Data to see your electricity usage patterns. Learn more about the tools available to compare your bill with TOU and Tiered prices at AlectraUtilities.com/CustomerChoice.

Recently we launched a newly refreshed website, which was designed to improve customer experience. You now have easier access to more valuable information about your account, ebilling and power outages. Please take a moment to visit www.alectrautilities.com, and let us know what else you’d like to see on the website.

In an emergency, you may need to get by without power or tap water. Be prepared with some basic supplies to be self-sufficient for at least 72 hours. You may have some of these items already, such as non-perishable food, bottled water, and a flashlight. The key is to ensure they are organized and easy to find. Keep these items together in something easy to carry, like a backpack, and in an easily accessible location in your home, such as the front closet. Visit www.alectrautilities.com/prepared to download our Power Outage Preparedness Guide.

Customers are reminded that On-peak and Mid-peak Time-of-Use time periods have changed to summer hours effective May 1, 2018.

The Ontario Energy Board (OEB) has set new Time-of-Use electricity prices based on the current inflation rate (1.63%) as required by the Ontario Fair Hydro Plan Act, 2017. Since delivery charges have increased by approximately 1.7%, electricity prices were reduced marginally from the July 1, 2017 prices to ensure the impact to bills is held to the rate of inflation. These new prices are in effect from May 1, 2018 to April 30, 2019.

The OEB has also approved new distribution and transmission rates for Alectra Utilities as of May 1, 2018. For more information, please visit AlectraUtilities.com/Rates.

By signing up for My Account, you can have convenient, secure, 24/7 online access to your Alectra Utilities account. In addition to viewing your account balance and payment due date, you can download and print your monthly statements, review your transaction history, track your electricity use, and even see how much electricity you use compared to your neighbours. Registering is quick and easy. Simply create an online account login at alectrautilities.com/myaccountsignup. You’ll need a copy of your Alectra bill. And be sure to say “Yes” to ebilling on the signup form.

Looking for a form? Our list of forms at alectrautilities.com/forms4 contains all the forms required for requesting services. Fill out an online moving form to start, stop or transfer your electricity service. Set up pre-authorized payments and never miss a due date. Register for an equal payment plan to make budgeting easier. All you need is Internet access, a mobile device or computer, and your 10-digit Alectra Utilities account number. We can also mail, email or fax a form to you by contacting Customer Service at 1-833-253-2872.

We would like to remind you that on-peak and mid-peak time-of-use time periods have changed to summer hours effective May 1, 2019.

The Ontario Energy Board (OEB) has set new time-of-use electricity prices based on the current inflation rate (1.49 per cent) as required by the Ontario Fair Hydro Plan Act, 2017. The new prices will be in effect until October 31, 2019.

For more information, please visit alectrautilities.com/time-of-use.