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Your location is required in order to give you accurate and relevant information. Please select your location from the list below. 
You can change your location any time by clicking the My Location button at the bottom of any web page.

My Alectra Scheduled Outages on November 17 and 18, 2025

Alectra Utilities is performing system maintenance to serve you better. As part of this work, the My Alectra portal will be unavailable at the following times:

  • Monday, November 17, 2025 from 1:00 a.m. – 5:00 a.m.
  • Tuesday, November 18, 2025 from 1:00 a.m. – 5:00 a.m.

During these times, you will not be able to log in to My Alectra to access your account information or submit online service requests.

  • To report a power outage, call us at 1-833-253-2872 (Option 1) or use our online chat. Our System Control and Outage Call Centre are on duty 24/7 to respond to your report.
  • For outage updates, view our power outage map.

We thank you in advance for your understanding and cooperation as we complete these system improvements to serve you better. 

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