Due to technical difficulties, our Call Centre is temporarily closed.

We’re sorry for the inconvenience as we are experiencing technical difficulties with our Call Centre. Our team is working to get this service back up as soon as possible. Please visit our Contact Us page for additional self-service options.

Alectra Operations Status - June 15, 2021

April 16, 2021 - As the coronavirus (COVID-19) pandemic continues to evolve, Alectra is taking active measures to support customers and protect its employees and the public. 

  • Our Emergency Operations Centre continues to work closely with the province and our municipal partners on safely resuming operations. 
  • Alectra’s field operations, including essential construction and new connection activities continue to be prioritized. We appreciate your patience and understanding as wait times may be longer than normal.
  • Our offices continue to be closed to visitors, and most non-essential employees continue to work from home.

We're here to help

If your account is overdue and you’re having difficulties catching up, please contact us at 1.833.ALECTRA to talk about payment plans. We offer flexible payment arrangements to give customers more time to pay their outstanding balances. The Arrears Payment Agreement is available to eligible residential and small business customers who are unable to pay their electricity bill. 

Businesses that are, or were, required to shut down or significantly restrict services due to provincial public health measures can apply to the Ontario government for rebates, provided in the form of grants, to help with their fixed costs. Learn more.

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