Alectra Operations Status
April 16, 2021 - As the coronavirus (COVID-19) pandemic continues to evolve, Alectra is taking active measures to support customers and protect its employees and the public.
- Our Emergency Operations Centre continues to work closely with the province and our municipal partners on safely resuming operations.
- Alectra’s field operations, including essential construction and new connection activities, continue under the current provincial orders. We appreciate your patience and understanding as wait times may be longer than normal.
- Our offices continue to be closed to visitors, and most non-essential employees continue to work from home.
We're here to help
If your account is overdue and you’re have difficulties catching up, please contact us at 1.833.ALECTRA to talk about payment plans. We offer flexible payment arrangements to give customers more time to pay their outstanding balances. The Arrears Payment Agreement is available to eligible residential and small business customers who are unable to pay their electricity bill.
Important Notice: On April 13, 2021, the Ontario Energy Board extended the disconnection ban that was initially ending on April 30, 2021. The disconnection ban has extended to May 19, 2021.
New February 9th: The Ontario government is extending relief for eligible businesses by covering their electricity bills.
Businesses that are, or were, required to shut down or significantly restrict services due to provincial public health measures can apply to the Ontario government for rebates, provided in the form of grants, to help with their fixed costs. Learn more.
Go online for our frontline
Switch to paperless ebilling for 1 of 10 chances to win FREE electricity for a year*. Plus, every signup will help support Ontario's frontline healthcare workers. Alectra will donate the savings from every customer who switches to ebilling before July 15, 2021 to The Frontline Fund - with a goal of donating $50,000. *See full Contest Rules and Regulations.