Electricity Rate Changes for Residential and Small Business Customers Effective February 23, 2021

From January 1 through February 22, 2021, the government of Ontario implemented a discounted RPP rate for residential and small business customers of 8.5 cents / kWh. This rate was in place regardless of whether your rate plan is Tiered or Time-of-Use.

On February 23, 2021, RPP Time-of-Use prices resumed:

Winter TOU Price Periods

TOU Pricing

Off-Peak (Weekdays 7 p.m. – 7 a.m., all day weekends and holidays)

Mid-Peak (Weekdays 11 a.m. – 5 p.m.)

On-Peak (Weekdays 7 a.m. – 11 a.m. and 5 p.m. – 7 p.m.)

On February 23, 2021, RPP Tiered prices resumed:

Winter Tier Thresholds

Tiered Prices

Tier 1

Residential – first 1,000 kWh/month

Non-residential – first 750 kWh/month

Tier 2

Residential – for electricity used above 1,000 kWh/month

Non-residential – for electricity used above 750 kWh/month

New February 9th: The Ontario government is extending relief for eligible businesses by covering their hydro bills.

Businesses that are, or were, required to shut down or significantly restrict services due to provincial public health measures can apply to the Ontario government for rebates, provided in the form of grants, to help with their fixed costs.

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Canada Post has advised that mail deliveries may be delayed due to higher than normal volumes and pandemic related issues.

If you’d like to set up pre-authorized payments, click here: How to Pay My Bill; to switch to ebilling, click here: My Account Registration | Alectra Utilities.

Alectra Operations Status:

As the coronavirus (COVID-19) pandemic continues to evolve, Alectra is taking active measures to support customers and protect its employees and the public. Alectra’s Emergency Operations Centre continues to work closely with the province and our municipal partners on safely resuming operations. Alectra’s field operations have resumed normal service. We appreciate your patience and understanding as wait times may be longer than normal. Our offices continue to be closed to visitors, and most non-essential employees continue to work from home.