Alectra Operations Status - November 1, 2021
Alectra is taking active measures to support customers and protect its employees and the public as the coronavirus (COVID-19) pandemic continues to evolve.
- Our Emergency Operations Centre continues to work closely with the province and our municipal partners on safely resuming operations.
- Alectra’s field operations, including essential construction and new connection activities continue to be prioritized. We appreciate your patience and understanding as wait times may be longer than normal.
- On November 1, 2021, we implemented a Vaccine Policy for visitors entering Alectra premises. As of November 12, 2021, Alectra will require all clients, suppliers, vendors, contractors, and all other visitors to provide satisfactory proof of COVID-19 vaccination prior to their entry into Alectra facilities.
- Our offices continue to be closed to most visitors, and most non-essential employees continue to work from home.
We're here to help
If your account is overdue and you’re having difficulties catching up, please contact us at 1.833.ALECTRA to talk about payment plans. We offer flexible payment arrangements to give customers more time to pay their outstanding balances. The Arrears Payment Agreement is available to eligible residential and small business customers who are unable to pay their electricity bill.