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News Releases

Alectra Utilities warning Guelph customers of increased phone scam activity

In response to an increase of fraudulent activity in its service territory, Alectra Utilities is alerting customers of a sophisticated phone scam. The phone scam involves customers receiving a disconnection notice and requesting immediate payment over the phone. Alectra Utilities advises customers in advance of any changes to their service or account and never requests…

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Are you prepared for the potential storm this weekend?

A special weather statement has been issued for Alectra Utilities’ service territory due to forecasted freezing rain accumulation of up to 15mm and wind gusts that could reach 90 km/h over the weekend. These potentially strong gusts and accumulation of rain could cause damage to powerlines. Areas with trees located near wires should take extra…

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Statement regarding City of Hamilton water customers

Alectra Utilities has completed a thorough investigation into the alleged potential breach of information related to City of Hamilton water customers. The investigation has confirmed that no breach of customer information has occurred and Alectra has met all of its applicable privacy obligations. We thank the City of Hamilton for exercising an abundance of caution.…

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Ontario’s four largest utilities unite to warn of scams this holiday season

The busy holiday season is primetime for scammers looking to take advantage of unsuspecting victims – especially leading into weekends. In response to increased fraudulent activity across Ontario, Alectra Utilities, Hydro One, Hydro Ottawa and Toronto Hydro are joining forces to increase awareness about ongoing sophisticated scams targeting utility customers. Some common tactics fraudsters use…

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Hydro One and Alectra announce major investments to strengthen electricity infrastructure and improve local reliability in the Hamilton area

Today Hydro One Networks Inc. (Hydro One), Ontario’s largest electricity transmission and distribution company, and Alectra Utilities announced they expect to complete approximately $250 million of work in the Hamilton area by 2022 to upgrade local electricity infrastructure and improve service reliability. As part of these plans to strengthen the electricity grid in the Hamilton…

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Alectra working to restore power across its service territory

HAMILTON – Freezing rain, wet snow and high winds are damaging powerlines as a result of tree contacts and causing numerous outages. Across the service territory approximately 18,600 homes and businesses are without power. Most outages are in the Hamilton and St. Catharines areas. Alectra emergency crews are gradually restoring  power as repair work proceeds,…

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Alectra Utilities President – Max Cananzi – receives Sustainability Leadership award from Canadian Electricity Association

Max Cananzi, President, Alectra Utilities was presented with the Canadian Electricity Association (CEA) 2019 Individual Leadership on Sustainability award in recognition of achievements and promoting sustainability broadly and locally within the electricity sector. The CEA recognized organizations demonstrating innovation, leadership and transformation that are critical to creating a sustainable electricity industry at the annual Powering…

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Alectra working to restore power across its service territory

Alectra Utilities deployed dozens of powerline maintainers overnight to restore service to more than 22,322 homes and businesses who experienced power disruptions due to high winds that began late last night. Weather-related power outages were reported across Alectra’s service territory with the majority of outages concentrated in the Hamilton and St. Catharines areas. As of…

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Alectra commits to 20 per cent reduction in Greenhouse Gas Emissions

Climate change is one of the biggest challenges facing our planet and everyone has a role to play in solving it. That’s why Alectra has committed to a 20 per cent reduction in greenhouse gas (GHG) emissions by 2026 (from 2016 levels) – a reduction of almost 2,000 tonnes of GHGs in seven years. With…

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