• See Current Outages

Conditions of Service

Revision to Alectra's Conditions of Service (CoS)

As part of Alectra Utilities' efforts to be an energy ally and better serve you, we have revised our Conditions of Service. This important reference document includes information on customer account administration, operating practices, connection policies, and services offered across Alectra's service territory.

View Alectra's proposed Conditions of Service.

Refer to the following links for the legacy utilities' Conditions of Service and Summary of Changes documents.


Guelph Hydro

Horizon Utilities

Brampton Hydro (formerly Hydro One Brampton)


To submit comments, email us at


Send a letter to:

Regulatory Policy & Strategy
Alectra Utilities Corporation
2185 Derry Road West
Mississauga, Ontario
L5N 7A6

Comments must be received no later than 4:30 p.m. on Friday, February 14, 2020.

Are you a Builder, Contractor, and/or member of a Builder/Electrical Association?

Alectra information sessions can be arranged with sufficient interest.

If interested, please email us at
by Friday, February 14, 2020.